FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Jena B.
FabFitFun is awesome! I had an issue, they let me know that due to our current pandemic they were behind, much like the rest of America. When they were able to get back to me it was with a solution, the problem already resolved!
Response from FabFitFunAug 31, 2020
Hi Jena! Thank you for sharing this kind review! We always strive to provide the best experience even during these trying times and we're happy to hear that you are loving your subscription! Xo
Stephanie P.
The CS is outstanding. I had a product that spilled in a shipment and damaged other stuff not only did replace things but they gave me a credit too
Response from FabFitFunAug 31, 2020
Hi Stephanie! We're happy to hear about your experience! Thank you for sharing! Xo
Nancy S.
I was talking to a rep and explained my problem and then got cut off somehow and called back and got disconnected. Then I received an email from my rep Shelby explaining my problem and I am very grateful she followed through with me. She didn’t forget me or my problem.
Response from FabFitFunAug 31, 2020
Hi Nancy! Thank you for the awesome review! We're glad to hear that our Customer Care team was able to assist you! Xo
Noelle S.
They gave me every customization except for what I asked for. They went behind my back and auto changed the customizations I had been so happy to pick; to other picks that I would of never gotten in a million years. I could of gotten better picks at Good Will for a fraction of the price. This treat to myself was more like a cheat to myself. I feel like a fool. I feel like fab fit fun invests in celebrity’s to promote for them but for the customers that are sitting here paying they DO NOT CARE. I also did a whole bunch of add-ons I would of been a high purchasing client until now. I bought the annual membership. I was promised a bonus box I never got. LIES.
Response from FabFitFunAug 31, 2020
Hi Noelle! Thank you for bringing this to our attention! We have contacted you through Trustpilot to receive the email address associated with your FabFitFun account so we can help you further! We're looking forward to assisting you!
Heather N.
Working with Reme was so incredibly easy. I was disappointed that my item arrived broken, but she assured me simply that w/in 2 weeks I would receive a new one! She had me email her evidence of the issue and it was done. Easy.
Response from FabFitFunAug 31, 2020
Hi Heather! We are grateful for this review! We're sorry for the damaged item and are happy that our Customer Care Team had fully assisted you! Xo
Mary
Tessa was extremely knowledgeable and she addressed my concern courteously. It’s great to have people like her to help customers resolve their concerns.
Response from FabFitFunAug 31, 2020
Hi Mary! Thank you for the review! We're glad that your issue has been resolved to your satisfaction! Xo
Cynthia Bair L.
Great company! Very efficient customer service! I had a question about an order, chatted with a customer service representative. He found the answer and got back to me the same day.
Response from FabFitFunAug 31, 2020
Hi Cynthia! Thank you for leaving us a review! It's so rewarding to hear that our Customer Care Team is doing a great job! We love helping our members! Xo
Amiee Q.
Due to contracting COVID19 ,and being out of work I had to cancel my subscription. She was very efficient, personable and caring. Very professional.
Response from FabFitFunAug 31, 2020
Hi Amiee! We're sad to see you go but we do understand during this uncertain time. We're glad our Customer Care Team was able to help you! Xo