Helen
Helpful and understanding
I had gotten an email because I had recently purchased a box. I was just scrolling through the site when I accidentally clicked on a pink button that immediately upgraded my account to annual and charged me $239.55 USD. I panicked because I did not plan to upgrade (it all just happened so fast), I had just read it was non-refundable and I could not afford to spend this much on a subscription. I put in a request for a cancellation and refund asap. I was then surprised with a quick response and a refund as they understood it was not my intention to upgrade my subscription. I was so relieved and very pleased with my service. I do not know if anyone else had this problem, however I have to just say it would be great to get some kind of warning that says you are upgrading your subscription and will be getting charged, just to make sure this doesn't happen again in the future.
Response from FabFitFunSep 1, 2020
Hi Helen! We are so grateful for this review! We're so happy that your concern was handled to your satisfaction! You can always reach out to our Customer Care Team whenever you need help with your account. We love helping our members! Xo