Melanie F.
I have been a Fab Fit Fun member for a…
I have been a Fab Fit Fun member for a few years and I remember that they would offer extra items for purchase (add on’s) there would only be very few to choose from but this last Fall Box had so many add on’s that I had put the items in my cart so I wouldn’t have to try and find them again and I figured when I was done I would look through my cart and decided what items I really wanted to purchase, well unknown to me the items you put in your cart are an automatic purchase you don’t have to approve it it automatically gets charged to your card, as soon as I realized what had happened which was hours after putting items in my cart I emailed fab fit fun and told them I didn’t want all of that I was not done deciding and to please cancel it , they said I was too late and I had to purchase everything in my cart. Terrible customer Service,good luck getting a live person on the phone that will never happen, not only that they charge me for everything they also shorted me items and still charged me when I did a live chat with them through the Internet they said “oh yeah we didn’t send that to you we will go ahead and credit you” so they don’t automatically credit you for things They didn’t send to you , you have to catch it and get in touch with them ,it’s really shady. I’m very disappointed I had no idea they were like that.
Response from FabFitFunSep 3, 2020
Hi Melanie! We're sorry to hear about your experience. Any item that you would add to your cart during our sales will automatically be billed once the sale has ended. In order to avoid being charged for unwanted items, you may simply remove them from your cart before the sale ends. We apologize for any confusion that this has caused you. We can see that a member of our team was able to assist you with this directly. If there's anything that we can do to turn your experience around, please let us know. We'd love to hear from you!