FabFitFunReviews of fabfitfun.com

These guys are pretty great. I never have issues with my orders, and they are clear and helpful through every step of the sign-up and customization processes. I've only had to contact Customer Service once in over 2 years of subscribing with them (for an issue that wasn't even their fault), and they were great! They answered my questions right away in their live chat. Very easy to contact! My advice is to sign up for Select Annual (4 boxes per year) if you're going to sign up. The people who are signed up only for Seasonal (one box at a time) don't get as many perks as we do. If you're going to sign up, you can usually find a discount code online first and use it. I think I found mine on a Facebook or Instagram ad or something. Anyway, I digress. I'll sum up be re-stating my title: Great company, great customer service!

I have had two customer service issues since subscribing (neither the fault of fabfitfun) and both were handled thoughtfully, quickly, and to my satisfaction. The first issue was that I gifted a trial box to a friend. She loved the box, but due to COVID she is temporarily unemployed. She forgot to cancel her auto enrollment and was billed for the Fall box. When she called and explained the situation, customer service was sensitive to her situation, and refunded the subscription price with no further questions. Secondly, my credit card number was stolen and I had to cancel my card. Because of this, my card was declined when auto billed (I did not have a new card yet). First of all, there was no derision or tone of condescension in the notification email, simply a "please check your account info" type of message. Secondly, when customer service contacted me, the agent was helpful, showed concern for my credit card being stolen, and told me how to update my info. I love this company and the boxes are amazing!!!!

Again very very disappointed 😔 I paid more then add said fine then I got absolutely nothing I did not get to pick my stuff they did cause nothing was available And this is the second season where nothing was available and they got to pick what I paid for then there was just nothing at all for women like me anyways I’m not happy but the box it self was a plus used it for moving Also no body has money to pay extra to be the first pick I don’t think that’s fare u have to pay to pick first 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️ Sorry but I tried twice and u will not get my money again nope 👎 not if u get black products lol won’t change my mind

Wonderful selection, high quality products. Staff is super helpful and friendly.

Great customer service team

Wish I could give 0 stars. I placed my order July 3. I still have not received my box. I have not been given a refund either. I have requested information on several occasions. I keep getting told delays due to COVID. I just want my money back but no such luck with that either. Updated 9/25 After posting this someone immediately messaged me. I got my refund and my package has finally arrived. I am willing to give them another shot.

Completely clear information regarding when my box will ship. I got the information even though my connection was spotty

I ordered the fabfitfun trial box and it literally arrived the day my free trial ended and was charged for the summer box. Ok well let’s see how that goes. It had the strike already of costing 100 CAD. July 4th I was charged for the summer box. Two months later IT WAS STILL AWAITING SHIPPING. As I’m seeing notices about fabfitfun fall boxes could be delayed 7-10 days, I was quite irritated that my box was still not shipped and others were getting their fall boxes. As well, living in Canada, even if my box got shipped that day, it would probably be 3 weeks til the box got to me based on the trial box taking forever. So what good is a summer box when it’s fall. I contacted customer service fully expecting a fight or denial for a refund. The rep was great. She did try to offer the fall box but given the delays occurring already, I had no interest it trying to wait. The rep said that an internal error occurred with processing that prevented my shipment from occurring, but I’m a little shocked that there is no scripts running to check for errors/qa testing to verify there are no issues. I wonder how long I could have waited. As of right now I have desire to recommend this product to anyone. The price is insane for Canadians and there is obviously no quality control happening. But Taylor was very pleasant to deal with, even in my anger and did get my refund processed. *******Edited to Add**** If you bothered to read my review, I wouldnt bother to add this, but you didn't and just gave a nonsense response -> Can you see the problems in this response? 1. I did not order a starter box, AS I STATED, I was awaiting the summer box. 2.  I was billed on July 4th, AS I STATED, I was  STILL awaiting shipment on SEPTEMBER 3rd!  Which is almost 45 BUSINESS days later.  3. No even mention of passing along the information regarding a box being stuck but no quality assurance checking against this I know whoever answered this is just trying to achieve their quota, but there is literally no customer service in this answer. How many others are stuck out there in this limbo? How is there any reassurance if I decided to give you guys another shot that this wouldnt happen again? Would you like to try answering this review again?