FabFitFunReviews of fabfitfun.com

Update #2: I received my replacement box. Not impressed, but that's my fault - I didn't realize it was only 3 products, I thought it was like the regular box. Really love one of the products from the Fall box - Likwid hair oil. It's something I would have never bought but now don't want to be without. The Fall box necklace does not look cheap and is very pretty, for every day or to dress up an outfit. Update: I have received an email from FFF saying they will send me a replacement for the promo. I've raised my rating from a 1 to a 3. I am impressed with their quick response, and will update further when I receive the replacement. I came to this site just to look, but I saw Nadia's complaint below and it sounds very similar to mine. I reactivated with an annual membership and was to get a Mystery Bundle. I received my fall box and was happy with it, but when I asked about my Mystery Bundle, FFF says it was "while supplies last" and I was "not able to successfully redeem" and therefore will not be getting one. I am trying to resolve this with them. They have offered me 2 products, but I am asking that they either send me an equivalent box or refund 3/4 of my payment. During this time of pandemic, I very much look forward to receiving packages! I believe my request is very reasonable.

Just received my first FabFitFun box today. Wasn't super stoked on the time it took to receive but it's understandable. The items in the box are decent. Unfortunately, one of my items was broken when I received it. Luckily, the customer service is exceptional. Within two minutes of speaking to a rep a they advised a new item would be shipped and there's no need to send back the damaged item. I am giving 3 stars as I was super disappointed in the selection process. The copper canister spoiler was what prompted me to join in August. When it came time to make my selections they were "sold out". This is fine I understand they were nice of course they would be. BUT, I see on a few groups I'm in that people who ordered the extra box off the store (you don't get to see what's in this) all received the canisters. I found that a little unfair, people wanted to choose those and were denied this so they could be put in surprise boxes?! Now I see people posting multiples and trying to sell them for more than they are worth. Slightly disappointing.

Fab fit fun is just fantastic great boxs and wonderful staff never had a bad experience always awsome and great items there is just so much to love regarding there boxs staff and add ons and prices just cant go wrong when you subscribe.

I waited 6 weeks from order- it was really disappointing when i opened it Fall 2020 it was not full like lead to believe - boring. I received wrinkle release, bedtime face spray(!?) hair setter/finisher, a mason jar cup, a yoga scarf , hair oil, ugly bracelet that broke and turned my skin green. Cannot add photo. I could get similar things at Ross for 20$. Retail price is way high and misleading - Wow ppl 1st order and use a smaller box so that i do not feel stupid- do not like being challenged by customer service . If i do not like your service and products that is my opinion. I did order from Boxycharm and Ipsy and Babebox and twofaced and i am very happy with the subscriptions. Keeping them.

Amazing customer service even with a pandemic going on. Customer service agents make members feel valued and do their best to resolve inquiries and issues. I am very appreciative!

I needed to contact FabFitFun and did so through their live chat. The representative was efficient, responsive and pleasant. I would recommend this company not only for their cool boxes but also and more importantly because their customer service in excellent. When my circumstances change I will reactivate my account!

I started out on the free box that was sent to me all I had to do was pay shipping which was like $5 and I received well over $100 worth of products then and was blown away I've seen my aunts and cousins get this box for years now well I received the makeup ones tell I finally put my makeup boxes down stop subscribing the only thing but before I did alright sure I got the yearly subscription just fab fit fun.

Great customer service. Handled my issue right away. Matt was knowledgeable and friendly.