FabFitFunReviews of fabfitfun.com

SCAM!!! Tried cancelling many times and kept being charged. The customer service "helped" not as they claimed. Just said that cancelled again, I will have to see if really cancelled.

My fabf fit box arrived open with some items that I expected to have, since the platform tells you which ones will arrive. I read one, a member of the staff helped me when I explained the problem and promised that in 7 days they would send me the missing item. I have never had problems with Fab fit fun, they always help me and explain the problem to me with great affection to solve it as soon as possible. I wish all customer services were like this

I recently became a member in April. My daughter was so excited to open her first box, because we had been watching countless people on YouTube reviewing each item. On May 7th my box was set to be delivered. After weeks of waiting and my 8 year old crying each day we didn't receive mail, I reached out to customer service. I waited a few days after I wrote my first emailed attempt at contact but eventually just called to speak with someone after waiting 4 days. The conversation was polite and they agreed the box must have been lost and fedex was responsible so they said they would ship out a brand new box and to allow up to 4 weeks. They gave me a 15.00 credit towards the 100.00 I spent and I was satisfied with the quick attempt. Well that was a lie! By July 14th I reached out again and they apologized once more saying an item had been out of stock and that they were still working on sending me out my package. I again politely said mistakes happen, the world is in chaos send me anything you have and I will be fine. It is now October they STILL have not sent my Summer Box (which only yesterday the man said I might never recieve) and not only that but my fall box with 150.00 of add ons is stuck in transit for a week but they can not locate it on USPS!!!! I was told to wait and received a 10.00 credit. In the mean time they also gave me another 15.00 credit but that was because they leaked credit card information and i had to cancel my card. All my daughter wanted was to do was open this box. I am so upset and I understand customer service is just saying what they are told, but how can you take 2 payments, hundreds of dollars worth of add ons, and leak information and just say oh well. I want my box and my daughter picked these items as presents for family and to be honest its just poor business to do this to anyone. So maybe everyone else can appreciate their items but I feel like its all a scam. I was stupid for not stopping it after the first box never arrived and trusting they would honor anything they said.

Don't do any of their side sales! You may be tempted to add some extra stuff in your cart but beware, they like to hide your cart's contents from you and then bill you and send out your shipment without your consent. Just don't ever add anything to your cart unless you are 100% sure you want to keep it. I guess FFF is so desperate for sales that they need to employ shady business practices to get make money but just be warned.

As important as it is to have good products, customer service and support is worth far more. I'm entirely impressed with both!!! I ordered my first FabFitFun box at the recommendation of a good friend. I wasn't entirely certain I wanted to commit to four boxes, so I chose the one-season option. There was a little problem with one of the items that I received, something I could probably even fix myself if I tried, so I shot a very brief note to the customer support team and very quickly got a reply back with and empathetic and kind reply. In less than a few hours they were shopping a replacement and making me feel like their most valued customer (after just one order). Everyone who is considering trying FabFitFun, do it! You have NOTHING to lose and everything to gain. It truly is Fabulous, Fit(s like a pair of comfortable jeans), Fun, and it a phenomenal value for a few dollars.

TERRIBLE customer service. They charged my credit card almost $1000 (leaving it maxed as its just a small card) and then after a 45 minute conversation with them, they refused to do the refund. They told me it had to be processed and then there wasn't a 100% chance of me getting my money back. I FLIPPED on them and they still refused to give me my money back and said it could be weeks before I get an answer back from their refunds department. SO I told them I wanted to speak to a manager ASAP and would be cancelling my subscription, well she instantly put me on hold and when she came back, she had miraculously completed the refund for me (after telling me she had no control over that, the "Refunds department" had to take care of it after the claim went into them) and practically begged me to keep my subscription.

Thank you 🙏 for excellent service

I have not received my fall box and he looked at it and told me that they couldn't scan the label so he put in a request to re issue it