Vonda A.
These people are thieves
☆☆☆The response is false. I was told customer service would get back to me but never did. I'm still owed a refund and saying I was helped is a lie. You people think you can smoothe over bad reviews. PLEASE AT LEAST STATE YOU BLEW ME OFF!!! These people are thieves! I had a subscription up until 7 months ago. All was fine. Then I moved and canceled because it was no longer in the budget. Last month, while on vacation, I had 2 boxes charged off of a brand new debit card and removed out of my bank account? There was a hurricane that was coming and we were waiting to see if we were going to have to evacuate quickly and then an extra expense of 2 boxes comes out of my account and the bank account becomes frozen and all that entails. These fools some how got access to a brand new card on a bank never used with them and ran with it. I've tried to get help with customer service which is a joke. They refunded 1 box but can't get any progress on the other or an explanation of how, why, let alone an apology. Someone got a box at an old address at my expense. Thanks to this crappy company and their crooked, desperate tactics for business, they not only stole from me, put me through the inconvenience of a frozen account, another debit card issue and have to get money sent to me to evacuate. My bank hasn't finished their investigation but I wasnt hacked, FFF did this directly. That should make anyone shutter that they can go get all of your other banking info and use it. I should be getting boxes for months with all the time and inconvenience they caused, let alone an apology. I want my money back and an explanation that's truthful.
Response from FabFitFunOct 5, 2020
Hi Vonda! Thank you for leaving us a review! We're sorry for causing you any disappointment. We've seen our Customer Care Team help you with your accounts. If you need further assistance, you may contact FabFitfun Customer Care at any time.