FabFitFunReviews of fabfitfun.com

first time buying it back in August yearly membership and had nothing but issues first box is fall got to pick my box.when it came in was not my box at it was someone else picks not one thing in the box i picked they sent me my right box after i called then i get a letter in the mail saying my information was breached so i called to get my debit card taken off asked for a manger two people hung up on me (was not rude or mad till i was hung up the second time ) finally after 2 hours on hold got a manger got it taken off and i was told i would have no issues now 2 weeks later i am trying to customize my box & they tell me because my debit card was taken off they closed the account...never got my money back and they are making up reasons on why its closed ... why would someone leave their debit card information on a website if it was hacked?i gave them 4 chances and im pretty mad.they made me never trust them again cs is saying i wont get the boxes i spent money back in augest con picking what i want because my debit card information is not on my account ...dont buy them if you want the headache. i never write reviews but that was the last straw for me

The representative has nothing to do with this review. She did her job well. Unfortunately FFF has really made poor choices in the past 6 months that forced me to cancel my annual subscription I had previously loved and had fun with everything about FFF. Unfortunately, they are going downhill fast. Their non customization items last box were not suited to me, seemed to be the lower monetary value and some appeared to be leftovers from previous boxes. Now they have started customization for ANNUAL subscribers at 9:00 a.m. on a Friday when myself and many others are working and will have to wait until after work when things are out of stock etc. Why would they choose normal work hours to open up customization??? It doesn't feel like the love, care and fun I felt from FFF for the prior year I was an annual member. It feels like a great company going downhill by poor choices that don't connect to the member and make this fun and exciting and inclusive. Also the non customized items should be of better value and choice. I hope they hear this message and bring the company back to the level I experienced from Summer 2019 to Summer of 2020. A company like this should start at a high level and strive to get better. They started at a high level and sunk. I am so sorry to have had to make the choice to cancel. I will miss the fun, excitement and value I previous experienced. This is what happens when a company does well and forgets why they are doing well

Love getting my fab boxes! It’s like a surprise present every time I get it!

i needed to cancel my membership due to my husbands job income has been low due to COVID and they handled it immediately. The girl who handled my account was so helpful and personal she made the experience so much better. I wasn't happy with having to cancel my membership. I loved getting my box! It made me so happy when it arrived!

Really disappointed in this company. My product over 21 days to ship when they promised 7-10, and even though it is in transit it still will be several more days before it arrives. I cncelled my membership... probably just not worth the price. I'll try a different subscription service instead.

ALWAYS BETTER THAN OTHERS

I didn't receive my Fall box and Becca figured out what happened and made sure that I got a new box with items that I got to choose! Great customer service!!

Signed up as a new member. Was offered a 10% discount off the first box. However, the discount cannot be applied online to the yearly subscription. After chatting with representative, she was able to give me a discount credit towards any add on product,