FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Amy J.
One of the products in my order didn't work. When I reported they replaced without making me feel like I broke it. It's nice that they care not only about the customer but the customers experience when working through something that's not right.
Response from FabFitFunOct 14, 2020
Hi Amy! We're so happy to hear that! Thank you for sharing your experience with our Customer Care team! Xo
Gertie O.
Best costumer service I have had in a long time.
Response from FabFitFunOct 14, 2020
Hi Gertie! We appreciate you taking the time out to share your experience with us! Xo
Kelley K.
I emailed about a missing item. The response quick and pleasant.
Response from FabFitFunOct 14, 2020
Hi Kelley! Thank you for the review! We are glad you were fully assisted! Xo
Vanessa
If I could give FFF a negative star, I would. I don't leave reviews often but wanted to share how bad of an experience I have had with them. I ordered the Summer 2020 box and never received it. Instead, they sent me the Fall 2020 box in October, which they never let me customize. The box they sent me and the contents inside were damaged and fully of junky items. Definitely NOT worth the money. In addition, I ordered items not included in the box and I never got those items either. I had to reach out to FFF to get a refund and the customer support has been absolutely terrible and have still not resolved this matter with them. I have heard so many wonderful things about FFF and was so excited to try it out but their products and service have gone down hill so very badly. I will never do business with them again.
Response from FabFitFunOct 14, 2020
Hi Vanessa! Thank you for taking the time to leave us a review! We've contacted you through Trustpilot to get your account details so we can help you further.
Katherine S.
Customer service exceeded my expectations and were incredibly kind and very knowledgeable.
Response from FabFitFunOct 14, 2020
Hi Katherine! Thank you for the wonderful review! Xo
Jenni Davis T.
I called way before the fall box news broke because the fall box is my favorite as it is my birthday box. All I cared about was the Kristen Cavelleri copper canisters. Long story short I didn’t get them. Twice. I tried to call and ask for a manager and I guess that’s not possible. I’m fighting cancer and losing the battle. I’m getting my leg amputated November 19th. No one seems to care. I’ve written several emails and letters. So far, nothing. If you can help me I would be beyond grateful. I actually cried over these canisters. It was the sentiment. I’m a day one fan of Kristen’s since The Hills. Thank you.
Response from FabFitFunOct 14, 2020
Hi Jenni! Thank you for taking the time to leave us a review! We're sorry for causing you any disappointment! We see on your account that you're assisted by our Customer Care Team. If you still need further help, you can always reach out to our Customer Care at any time.
Therese A.
I’ve always been very satisfied with the fab fit fun customer service. They are eager to help and very through.
Response from FabFitFunOct 13, 2020
Hi Therese! Thank you for taking the time to leave a review! We're glad to hear about your awesome experience with our Customer Care team! Xo
Carey M.
EXCELLENT CUSTOMER SERVICE!!!
Response from FabFitFunOct 13, 2020
Hi Carey! We're thrilled to receive such a great review! Xo