FabFitFunReviews of fabfitfun.com

Great customer service!

I love the boxes..but where the devil is mine..was to be delivered 11/23/20..started out in California thru Pitney Bowes..went to Indiana a Pitney Bowes facility and has been just sitting there since 11/21/20..hasn’t even gone through usps yet..looked at BBB site and Pitney Bowes has 100s of complaints and only give a generic copy paste answer..I’m a annual member and did over$500 in add ons and I want my stuff..I also read many others boxes are sitting also..please help us get our boxes

Omg horrible!! Worst box yet! I have been receiving these things for 5 years and finally cancelled my yearly subscription! Are you kidding me!! A leopard scrunchy, a tooth whitening set, cutting boards and a velvet headband!! They ought to be ashamed of themselves charging $50 for this absolute crap. Save your money and shop elsewhere!

Terrible website that repeatedly glitched, causing me to repeatedly need to contact customer support. Customer support was totally unable to resolve the problems each time, causing me to be unable to pick any of the items in my box and later causing them to be suddenly unable to process my billing information. These problems were repeatedly blamed on me or my credit cards until eventually they admitted it was their website that was at fault. Spent hours trying to troubleshoot these difficulties with them only to give up and ask for a refund, which I got partially...I received only 1 box out of 4 and they made sure to keep more than a quarter of the cost of my annual membership. This is even though their website was hacked and my information compromised. Also be prepared for boxes to arrive a month or more late...I received my "summer" box in September. I recommend avoiding this company, unless you enjoy broken websites, weeks spent dealing with customer service, and your personal information being stolen by hackers.

Wow the items have really gone downhill! This was the worst box yet. Cheap nylon leopard print scrunchies, a cell-phone teeth whitening device (so cheap and not good for your teeth), a small tub of eye cream that is like chapstick, a mini Kind bar, and a SCALP MASK!! Do I have blackheads on my scalp? Only good item was a face wash by Dr Brandt. I didn't get a notification to choose any items so I must have gotten the rejects.

I have been a fab fit fun customer for 2 years. I pay yearly for the upgraded service. For the winter box I missed the deadline for customization. I literally received all the crap no on wanted. I am sooooo disappointed in what I received I don’t feel I want to renew after this. I would have rather spent $50 on one product I liked rather than a box full of nothing.

Like all of us watching influencers RAVE about these boxes and I rarely do anything for myself I decided heck why not I'll treat myself to a box. Back in AUGUST!!!! I was originally thinking I was just paying as I get my boxes but then decided to treat myself to an annual subscription. (Horrible move on my end) They charged my card twice!!! $42.49 for the monthly then $191.24 for the annual! Even if the contents are valued at $200.00 I'm still out money lol! So in September when I caught all of this on my statement I cancelled my annual and they refunded me my money but explained I was forced to keep the Fall box as it was already processing. This made no sense but I said screw it because getting an agent to help me was like pulling teeth. Here I am...NOVEMBER 19TH scrolling through TikTok and I see all of these influencers unboxing their WINTER boxes! This prompted me to once again reach out to the worst customer service in the world to be told this "Thank you so much for waiting! I've checked on its status and it seems like it didn't move from processing. This may have a problem and will never ship out. Would you like me to add you a Winter box or just process a refund?".....How about you add a winter box for just being awful and refund me?! Awful customer service would not recommend to anyone unless you have the kind of income where you don't care if you lose money. Also...if they can refund me now what would've been the difference back in September? I handle the books/ap/ar for my business and these practices make no sense at all. The way it comes off is that it's just a way for them to collect money and hope you don't notice in my opinion. Also the second customer service experience was magically better...I'm going to chalk it up to the fact that there really wasn't any other excuse left in the book but to offer me a refund or a Winter box. Sad, your customer service should always be this prompt and helpful no matter what. Not just when you have no other choice. **update** See the response below typical FFF response. I'm going to go ahead and assume you didn't read my reply you just saw the one star and hammered my email to look me up. What I received was far from help, for what you charge people, be better than that.

I’ve been a customer for a few years. I also spend hundreds on add ons. Still... FFF doesn’t care to provide customer service. It’s been 3 days, and I still have not received a reply to an email I sent them. I tried the chat room, but they pushed me off with “technical difficulties” and said they would email me. Still no email. I ordered two products that go hand in hand... sheets and pillowcases. I got the pillowcases, but the sheets were refunded without explanation. Apparently they were out of stock. Now what am I supposed to do with the pillowcases? But I can’t get anyone to fix the problem. This is not the first issue I have had with FFF. They also once sent me the wrong item, but denied that and never handled that issue. They have terrible customer service. No matter how good products are... if you can’t get ahold of an employee who cares about taking care of loyal customers... it’s not worth it. I cancelled my membership... still no response from them.