FabFitFunReviews of fabfitfun.com

I have never submitted a review like this, but people need to be warned. Several attempts to cancel service. The app would show as if you have canceled after performing the steps. Not allowing you to see certain features etc. Then if you login again, it will magically no longer be canceled. Do not assume that it is canceled even though you have performed the steps. They will then charge you again for an annual subscription, and will not repay you even if you are not interested in continuing the subscription. WORST COMPANY EVER!

This subscription box program has to be worst run operation of its kind. I ordered a box for my girlfriend for her birthday. After stating that I filled out the customer survey stating that she didn't wear makeup fabfitfun decided to ship a box full of makeup, brush bags and other makeup accessories. This is absolutely ubsurd and trying to return the box has been a hassle from the start. The box has a return address of Burlington, ON. Yes I am a Canadian customer. They want me to pay shipping all the way back to California, CA. USA. Well thats a difference of about $40 in shipping out of my pocket. Your website references "SECTION THREE: CONSUMER RIGHTS ACT 2015" but you do not follow what you preach. My next call is to VISA in regards to trying to sort out this issue.

Every month it's a different issue and customer service is rude and not helpful. The plus is that the deals are great, the minus is that it's a CONSTANT headache. I've had account issues for the entirety of my 3 years where they couldn't even update my e-mail and were sending invoices and orders to someone else. They tried to fix it and then locked me out of my account now i just don't get any invoices, and they still go to someone else. Mind you I have reported this over and over. I have had issues gifting FFF and the person i gifted it to getting a horrible experience after ordering the year subscription then FFF sending her two boxes at once that she didn't get to add on or customize, so she only gets to do that for 2/4 boxes which is the entire experience you pay for. They were also unapologetic when she tried to fix it and not helpful. I've had boxes received without the things i chose. I've had issues where my entire cart or customization of my box disappears and customer service can't help. Their IT infrastructure causes endless headaches and their customer service is down right rude. After 3 years of the service I will not be renewing my annual subscription. Update: After 4 chats with customer service and an email confirming exactly what I had ordered but what had disappeared, and being assured my order was going to be billed correctly, I was STILL charged for an incorrect order that did not include what the reps stated was saved. Preposterous. Update 12/4/2020: Although FFF asked for my information below and I provided it, they never reached out. Additionally, I received my winter box which was missing the main item I was waiting, and paid additional for.

UPDATE: (Scroll down for part 2:) I was a member for the last 18 months. I became an annual member last year in the Winter. I received my Fall box 2020 and had lots of issues with the products. (Damaged items and old/unsealed items.) Upon calling customer service, they were going to send some replacement items (still waiting for shipment) and offered me a $15 credit for Add-ons to use for Winter. However, due to financial hardship, I needed to postpone my renewal until the Spring. I chatted with a customer service representative who stated he would get a specialist involved to help me cancel the account as pausing is not an option for them. He stated that he would reply via email as soon as he had a solution. Today I woke up to an attempted charge for the annual subscription! Even with Customization & Add-Ons still going on and the billing due on Nov 4th. No warning, no help. Luckily, I use a Debit Card and cleared the money out so it declined. They FRAUDULENTLY tried to charge me early and did not handle my request. I have the entire chat from my conversation in writing and will be reporting them to the BBB. Biggest mistake ever was becoming a customer there. Absolutely appalled and instead of renewing in the Spring, I will NEVER be a member again. This is NOT how you run a business or help your customers. PART 2: So... They replied to my review this morning and sent me this useless (copied/pasted) response not even addressing the fraud while the ADD-ON/Sale is still going on. And again... The credit would require me to stay. Worst customer ever. SEE BELOW! (FabFitFun Response:) My name is _______ and I work with the management team here at FabFitFun. I came across your review from Trustpilot and I wanted to follow-up with you directly. We are so sorry to hear about your experience and I personally apologize for the inconvenience. We always aim to provide the best experience possible for our members. I had a look at your account and I can see that you've contacted our Customer Care team regarding the cancellation of your account. I sincerely apologize for the inconvenience and the trouble that you've had to go through and I know this wouldn't be an ideal situation for you. I've gone ahead and canceled your subscription on my end. This means that we will no longer attempt to charge you for any future purchases unless you reactivate your account. Whenever you'd like to reactivate your account, you may simply log-in and click the "Reactivate Now" button. You will also receive an email confirming the cancellation shortly. I've also added a $10 USD credit on your account for the inconvenience that will automatically be applied once you have reactivated your subscription. I truly hope I've been able to turn your experience around and if there's anything else that I can do, please let me know. Stay and take care. Sending Happiness, Brand and Reputation Sr. Representative

I didn't renew my yearly subscription and won't be ever again. While I loved 90% of what I got in the quarterly box that cannot be said for their clothing subscription box and sales. Regular customer service does a good job but the style box staff are the reason I will never send money with FFF! After emails spanning over 5 months because of mistakes made by FFF style box staff I never got it corrected. I tried contacting them many times but kept being told generic promises to get off phone or chat with me. Supervisor was never available and never called me back. I easily spent 1000's a year so I am still confused and both hurt and pissed because I felt like I was having to beg them to fix issues or at the very least acknowledge the errors (which never happened) I was a loyal customer for several years. I can't imagine business can stay booming if they don't correct mistakes and or apologize. Even of they don't mean it. Hearing several different reasons why for the same issue previously not corrected makes one lose loyalty and respect. Besides, that please make sure to check if products are date expired or product seems different. They sell tons of beauty stuff that has separated, expired and isn't of quality one buys from stores. Speak up if they do because they are hoping you don't notice or won't demand it to be fixed. Sorry for the rant, most ladies get a great experience like I did for the first few years but then I noticed quality of items and value not as good as previous years.

I am a new member (one fall box at the end of customization) I am thinking of getting a winter 2020 box in the add on sale (ongoing right now) ... it says I cannot customize it ... what can I expect to get, as I seem to have skin allergies to some of your products? Thanks, Gail

Shelby at FABFITFUN was exceptional! She remained calm and helpful the whole time. She was very polite, and patient! Because of her I didn’t cancel my account, feel frustrated or lose my patients!!! I believe great employees should be acknowledged not just the problem ones! Thank you Shelby and FABFITFUN!!!

I recently relocated to a new city, and my delivery got lost, in large part because I got my new address slightly wrong. My support agent, Jessica, was able to swiftly issue a replacement, which was incredibly generous. Needless to say, I'm drinking the FabFitFun cool-aid. Great products too.