FabFitFunReviews of fabfitfun.com

As a newer FabFitFun member I’ve heard great things about their products. My first box was a little underwhelming with about 2 products I really liked. I was bummed but couldn’t wait for the winter box. I didn’t receive the email about the customization window and received only the email about the payment being processed for $60. I tried searching to find out exactly what was selected for my box and obviously couldn’t find anything. I’m pissed that I don’t get to select my box choices and im $120 in. Debating cancelling.

I've been a FFF member for the last 4 years - it started off great, but this last year has been terrible, I am thinking of ending my subscription. Each box there are fewer and fewer products, and much lower quality products. This season they said the box was valued at $330, but they also valued a headband at $50... Hoping they improve soon to what it was like in 2017. Seems like they're more interested in pushing their add-ons on people than quality in the regular box.

I tried FFF during a promotional box and it felt nice to get a box of goodies to treat myself. After that, I decided to opt for the annual subscription. I do have to say that sometimes there are things that I don't like/use and I've definitely had my share of issues with certain products (mainly clothing from the add-on or edit sales), and the customer service that I've received was second to none every time! They were always happy to help and I always had my issue fixed on the first contact. For $50 a season, it's a nice way to give yourself a little splurge and maybe try some items you may not have gotten for yourself or get some things you can gift. I don't hold everything to their retail value and it still seems worth it at that price. I've been very happy overall with customer service the most! Thanks FFF!

I have been a fab fit fun member for many years. I have never had to deal with customer service before, until now. I have to say, that this is the worst customer Service experience I have ever had. I am not one to complain about many things. But I have been in contact with fab fit fun four times now over the same problem in the last two weeks and no one has helped me in the responses. I have been an annual subscriber for many years, and recently I change my subscription to seasonal. When I change my subscription to seasonal it’s still let me customize my box at the annual time, which I thought was peculiar, but I didn’t think anything of it. A few days later, it said that all of The customization choices that I made were surprise me, which was not the case. I then proceeded to reach out twice with no help from anyone. Once seasonal subscriptions opened, I reached out again because I still was not able to re-customize my box. I have explained my situation many times to many people and nobody is helping me. It appears as though the people who are answering these help requests are just blowing me off every time and don’t actually want to put the effort in to help me. Again, I am very much someone who hates complainers and I do not want to be this type of person, however I am very unimpressed. I have now reached out for a fourth time, so I am very much hoping that they will resolve my situation, however I am not hopeful.

In early November I signed up for FFF as a Seasonal member. Add-ons opened for me but while the customization window is 11/13 - 11/16 the site keeps saying customization is closed. I wrote submitted a question yesterday but no response. Tried just now but only 2 days left and I am not even sure what time the window closes on Monday. There is no way to call. When I asked a different question earlier on a different topic it was a day or more as I remember. Horrible customer service.

Well, I have been a member for a year or so now. I decided to purchase 2 extra boxes for my daughters for the holidays. They always take my stuff. Anyway only one arrived. It was rather light, but how heavy could a robe be I thought. I opened it and totally shocked. Why was it so light?I t was half empty It had a cosmetic case in it, ok, Vera Bradley, not too shabby. But after that all the things in it were picks people would never choose. The lip scrub, for one, and other items that were in my box. Anyway, why should I complain? I mean they say you can't pick what you want. Ok, so why would anyone buy an extra box filled with items that would be a last resort choice. And only 2 of the items I recognized as picks! For $40. So I called. Got a sweet customer service guy who was happy to help. He said don't worry they would fix it. But about 3 minutes later he tells me he, "I have bad news. I spoke with the manager and she said they can't do anything for me. " I can't return it for my $40 back, they won't send me anything extra since there were only 2 picks in there, and that was that!!!! At this point total shock rushed through me, and at the same time the realization that my only choices were to just hang up and accept this faulty box, no fault of my own, or cancel. So, I canceled my subscription. And guess what, they don't even care. So the fun loving really cool people who started this box have gotten greedy! And refused to take ownership of their mistake. Look there are other boxes out there, unfortunately probably the same company, ie, causebox. And the clothes I purchased actually never fit right. I should have tried to return them, but I doubt they would do that either. I am the first one to admit I am wrong, so it they plan on fixing their problem I will let you all know. But in the meantime, I recommend shopping at Kohls, they let you make returns!!!!

EDIT: A member from FabFitFun reached out to me with a link to the add-ons. I was able to successfully shop. Thank you! I think the app may need some work because it kept redirecting me to buying another subscription before purchasing add-ons. The browser works fine, though. Thank you, again ☺ Bought a box for Winter 2020 wherein I subscribed for the box and add-on experience. I'm the type to cancel any kind of auto renewal subscription or otherwise I'll forget and be charged what I only wanted to experience ONCE until I commit. FabFitFun won't let me choose add-ons because I quit my subscription--no idea where I fall in placement for Winter 2020 now. I would have to pay AGAIN for the SAME box just so I can even BROWSE the add-ons. FabFitFun lost a customer here. Not for me.

Horrible business practices. Don’t sign up for this subscription unless you don’t mind your credit card being charged without going through the checkout process. Is added something to my cart but never finalized the transaction I later received it in the mail!!! Then I went to cancel my subscription and accidentally clicked the wrong button which signed me up for a year subscription. On top of that the customization time frame is so confusing that I have missed the window twice now. So frustrating!