FabFitFunReviews of fabfitfun.com

My box arrived and a mug was broken. I was disappointed and upset. I reached out to see what could be done. The process was exactly as I thought it be. I provided proof and a replacement was ordered by the time the conversation ended.

I recently sent a question to customer service at FabFitFun in regards to a credit I was supposed to receive. I couldn't remember what sale it was supposed to be applied to. Not only did I receive a response back the same day, I received it back in less than an hour. The customer service representative that helped me named Adi was very courteous and gave me exceptional customer service. He promptly applied the credit to the current sale that was being held which was great!

The Box is amazing. Their customer service may be some of the worst. Talk about leaving the customer on the lurch. Thanks for nothing!

I love getting my FFF Boxes!! It’s extremely exciting.It’s like a self care experience in every box!! :)

Very customer service oriented. Great value. Love the opportunity to be part of this community!

Wonderful customer service Gaia was amazing.

Great company! It’s really fun to get the boxes and pick some of your items. When I had a problem with my cancelling and needing a refund, they helped me promptly and it was no problem to get my money back.

I unknowingly signed up for FFFStyle. My box took over a month once it was shipped (same with my first FFF box that had to get rerouted MULTIPLE times because my address was incorrectly imputed), to get to me. Then one day I was charged for all of the items in the box that I hadn’t even received yet. I emailed and asked that they provide a refund as I would send the box, unopened, back. They told me no. I asked that they cancel my account so this didn’t happen in the future. Instead of canceling my STYLE account, they canceled my FFF account. I’m hoping I still receive my upcoming boxes THAT I ALREADY paid for upfront. Only time will tell. After trying to confirm that I would still receive my FFF boxes, they send me an email asking to only send them one email as I’m doing THEM a disservice by sending in multiple emails. In the end, Mavis in customer service was able to send me a return label, and offer me a full refund once they receive my box. Hopefully that still happens. But will I receive my FFF boxes? No one knows...I definitely do not recommend this service. It’s been more of a headache than an exciting treat.