FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
caroline F.
FFF customer service chat over text message was very quick and efficient with resolving my issue
Response from FabFitFunApr 28, 2025
Hi Caroline! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
alyssa C.
A few times when I would order higher value items on a good sale the order would “go missing” and they would credit me for the sale, felt scammy. Was charged an additional $72usd shipping without being told on the renewal due to “tarrifs” when we all know who started that one… lots of super cheap products quality wise and terrible customer service.
Response from FabFitFunMay 12, 2025
Hi Alyssa! We're bummed you're experiencing these kind of issues. We'll let our team know to prevent this from happening, as we always want our members to get what they purchased. Also, on March 17th, 2025, we sent a transactional email to all of our Canadian members informing them of the increased shipping fees due to tariffs. If you did not receive this email, please reach out to our CX team so we can look up your account and get this sorted.
Sheryl S.
Charged me for items I did not order.
Response from FabFitFunApr 28, 2025
Hi there! We'd love to look into this for you. Please send us an email at [email protected] so we can chat further!
Paula S.
Fast, friendly, resolved the issue and followed up even after! Tremendous customer service!
Response from FabFitFunApr 21, 2025
Hi Paula! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Scot N.
I called FFF Customer Service twice. Both Abby and Mack were great at assisting me!! Wonderful customer service!! I had originally called to cancel, but Abby talked me into staying on. They were both very helpful and answered all of my questions.
Response from FabFitFunApr 15, 2025
Hi Scot! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Lora V.
Prompt and excellent response and service.
Response from FabFitFunApr 15, 2025
Hi Lora! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Elisa K.
My experience with FFF has been uplifting, as they consistently stand by their commitment to customer satisfaction. Whenever a product falls short of expectations, they are eager to replace it with something equally wonderful. They are a remarkable company, showcasing unique and innovative products! Thank you, FabFitFun! 🙏🥰🙏
Response from FabFitFunApr 15, 2025
Hi Elisa! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Cristine
Rep was very helpful in resolving my issue right away (which was not being able to customize my box bc of a glitch). This was immediately addressed and I was given the opportunity to do this with no questions asked.
Response from FabFitFunMar 24, 2025
Hi Cristine! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo