FabFitFunReviews of fabfitfun.com

Overall, I enjoy FabFitFun both for the forum community and for the fun of selecting my items for each box. They have frequent sales (a bit too frequent, lol) throughout the year that sometimes have good deals as well. And mystery bundles (the $5 or $10 ones are the best if you can get one, they sell out fast!) However, like many companies, prices are increasing while quality is hit and miss. Some box items are collabs which might be fine if clearly labeled, but often have inferior materials or workmanship yet are treated as if they have the same RV as the original. But I still find value in the subscription, and it's one of the few subs that lets you pick all your items. Now they even allow some limited swap for credit, which is great if you just can't find anything you like. I use a lot of the FFF items I have got in the past in day to day life or on trips with my family. :)

I had some questions about my new subscription. Customer service was very friendly and answered my questions. My concerns were addressed and I look forward to getting my boxes!

The customer service is not helpful. Through 2 weeks of email in order to try to get a resolution for duplicate order and charge, I have received responses from 6 different people. With no agent having any context I have had to repeat myself and not gotten any closer to resolving this issue. At this point I am out 630.97 in total. 230.98x2 on subscriptions and 169.01 on additional items. I have received 1 box and have been told that all shipments will be held due to our dispute. Careful when you click. This all started when the website threw an error message the first time I clicked to order. I clicked to order a second time and it got us in this mess. Assuming you get the order in without needing to contact support this could be a good service, but I can say I am exhausted from dealing with FabFitFun.

I was genuinely excited to try FabFitFun after my sister raved about her seasonal box (which came with six great items). I ordered the starter box and only received three items, which I understand is technically “normal” — but the box arrived damaged and dirty, with what looked like stains (like, actually gross), making the whole experience feel used and unhygienic. When I contacted customer support, I got a vague apology and was told they could send me a random replacement item — but I wasn’t even told what it would be. There was no real acknowledgment of the condition the box arrived in. It felt like they just wanted me to go away. This was supposed to be a fun intro to the brand, but it honestly left a bad impression. I wouldn’t recommend the starter box — and honestly, the lack of real customer care has me rethinking the entire service.

I ordered my box on June 14, with two add on items. I was, however, disappointed to see that it would take about 4 weeks for my to receive it, as the delivery stated July 12th. But I thought “oh well, I’ll still get my box.” I then, later noticed that the incorrect size for a workout tank top was in my box - it should be noted that it was not very clear where I should put my correct size. I contacted customer service, where I messaged an online AI bot, but then was transferred to a human named Pat G. He was very kind and sympathetic to my issues but made it clear that there was nothing that could be done, even though the box has not shipped yet. He, once again, stated that he was sorry and that he would give me a $10 voucher for my tank top - it should also be noted that the tank top is worth $40. I will be canceling my subscription and I suggest no one order from here again.

Received a gift certificate for an annual subscription last year, subsequently moved to the UK and paid for the taxes and shipping on top and received it for the year in the UK. Didn’t realise they would charge that account (PayPal) for another years subscription, but they did. Tried to complain through PayPal and they declined saying the seller is in the right. Fine. Let me log in and make sure it’s being sent to the right address. No account exists. Per them they deleted it due to the dispute. Now they say I need to provide billing information to get the account reactivated TO GET THE PRODUCT I ALREADY PAID FOR. Called to see what they mean. No one can find the account for it to even be reactivated. I’ve paid $311 for something I won’t receive. Stay clear of them.

FabFitFun charged my card without permission then refused to refund it. Credit card company had to step in to help. Hope this review helps other people.

Terrible I subscribed a few years ago and it was awesome great product great options now it cheap crap that’s is not worth a dime. Their customer service is BS between box choices and edit sales since the start of the year they’ve messed up 5 yes 5 orders not worth it anymore! Earring break, wrong size rings, wrong colors, don’t match the pictures, Retail $20 item was advertised as a $50 mystery gift, retail not sale $20. And I had to fight to cancel my annual because I would have never paid for ma year to get this crap and still only got about 1/3 of what I paid and only 2 boxes. Stay away and save your money for things that belong in a junk drawer