FabFitFunReviews of fabfitfun.com

My agent was very helpful I must have had fat finger syndrome and hit wrong letter in my email so couldn’t find my newly purchased order he fixed it as well as another agent that I had at first

Really disappointed to be honest very very slow shipping I Understand that tho due to what is happening in the world! The box itself was so underwhelming when I got it I thought gosh feels very light when you look at advertisement photos it looked full and some beautiful items in it really wanted the cups nope didn’t get them actually nothing I seen on add apart from the small wooden massage brush thing which I would never use! I don’t think I would try another one put me off just expected a little bit more. Got only one makeup product & it was a liquid eyeliner and it’s tiny like a travel size! Think I will just give the stuff to my daughter sorry hate leaving reviews that aren’t positive but genuinely disappointed in it like nothing at all as I seen in photos seems just anything thrown in mine

RK is a very good customer service rep. My box hasn't shown up and he helped resolve my issue. He's awesome.

I have never had an issue with Fabfit, look forward to my box. It is my treat 😋 but an items was not included. They responded and had a remedy.

Fabulous team and with great products! Have been so helpful and supporting in sorting out my query! Well done everyone, especially Tessa!

I absolutely LOVE this box! However, I do not love all of the emails I receive. I had to cancel my Winter Box because I missed the edits. The notification for box edits got lost in all of the other emails I receive from FFF and I missed the opportunity to choose the items I wanted and I did not want to rely on someone else picking my items. There are a lot of sales, as well. I appreciate the opportunity to purchase my favorite items from the sales, but it's hard to get excited for a sale when most of the items are from the previous sales and the prices remain the same. Again, I love trying out new products in the boxes and they are of high quality. I just wish there weren't so many emails to weed through. It is very likely that I will begin my subscription for the Spring Box.

Update: I have called FFF again today, after I submitted the review. and was told they are looking into the package, and if I still don't have it by the 17th to call back and either a replacement will be sent or a refund. I have also placed a find my package via the USPS. My box shipped on Nov 16th and I still have not received my package. The last scan I can see shows it left Grapevine Tx on Nov 24th. It is shipping through a shipping partner Pitney Bowes, I have reached out to FFF, multiple times trying to see where my package is and when it will arrive, I am told that is it in transit to be delivered on time and to contact back on a different date if it still has not arrived, when I contact back (yes mostly before a day or two the date they have told me, I have started to contact FFF every other day) I am told the same thing and to contact back on a later day. I understand I need to allow 7-10 days for the item to arrive from the time it ships from the warehouse, and allow an additional 7-10 days because of COVID so that brings it to 20ish days, however we are past that. I have reached out to Pitney Bowes and was told the last update is Nov 28th in Oklahoma City, and Pittney Bowes had me go to a different website to check my status and I can see Nov 28th arriving in Oklahoma City. I am also being told by Pittney Bowes they are not the ones with my package, but a company called Newgestics has my package. Pitnney Bowes has told me it’s been placed in the care of USPS, when I call USPS and try to do a lost package from USPS, they tell me they haven’t received the item. It’s Dec 11th and the last scan is Nov 28th OKC. That is two weeks of it staying in one spot. When I have spoken to FFF one of the agents told me FFF was made aware of long delays from Pitney Bowes. FFF why would you willing ship through a shipping partner facility you knew would have longer shipping delays? My moms box shipped via FedEx the same day as mine and she got hers within 7 days. I am going to take a guess here and say that most of us who are experiencing shipping delays have our packages coming via Pittney Bowes/Newgestics. I have never had a box take this long. When your replay is to allow 7-10 days shipping and add an extra 7-10 days on top of that, my boxes past that. Please stop using Pittney Bowes/Newgestics because they are horrible, and from their reviews, they were having bad reviews way before COVID. I don’t understand why you would trust a company with horrible reviews to get your packages to, your customers. In the end it is just causing me to have negative feelings about my FFF subscription that I have enjoyed. I have gotten my mom to sign up and two other friends, because I have loved the box. This shipping delay, I have been offered a replacement box, but when told that if they both end up getting to me I would have to send one back and pay the shipping and my account will be credited so I turned it down. I would rather be emailed a prepaid shipping label to return a box. I also cannot guarantee a replacement will be to me by Christmas so I can give my mom her Christmas gifts from the FFF box of add on’s I purchased.

Hanzel R. Was extremely helpful, polite and knowledgeable. She's an asset to FFF and they are lucky to have her. I was lucky to communicate with her.