FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
DawnS
FabFitFun always has the BEST customer care! They have never let me down and always go above and beyond to resolve any issues I might have!
Response from FabFitFunDec 13, 2020
Hi Dawn! Thank you for sharing your experience with us! Xo
Marion B.
My latest box from FFF shipped over a month ago and has yet to arrive. I have contacted FFF 3 times and have gotten ZERO help! They just keep telling me to wait despite the fact that the tracking details show that my package has been at the same “facility” in Grapevine, TX for weeks. I had the same thing happen to a package this summer and come to find out the package had been lost or stolen. Thankfully that company issued a replacement and it was on my porch in 3 days. I am beyond upset because I spent over $150 on add ons as Christmas presents that I most likely will never receive. Covid or not, this is absolutely ridiculous and FFF needs to fix this and asap!
Response from FabFitFunDec 13, 2020
Hi Marion! We're sorry to hear about your disappointment! We had a look at your account, and we can see that your box is currently in-transit with Pitney Bowes! Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We recommend checking your tracking link from time to time for any updates. Feel free to reach back out if you do not receive your package within the stated timeframe!
Gisselle A.
Earvie great agent! He was nice and helpful with all of my problems! Great job! Thanks
Response from FabFitFunDec 12, 2020
Hi Giselle! We're happy to hear about your experience. Thank you for sharing! Xo
Caroline H.
My last delivery had been stolen and the person at customer service for Fab Fit Fun was so helpful, understanding and efficient! Excellent service!
Response from FabFitFunDec 12, 2020
Hi Caroline! Thank you for the great review! We're glad you had a wonderful experience with our Customer Care Team! Xo
customer
Great assistance.
Response from FabFitFunDec 12, 2020
Hi there! We're happy we could be of help! Xo
Valerie Jo S.
Good customer service
Response from FabFitFunDec 12, 2020
Hi Valerie! Thank you for sharing your experience with us! Xo
Christina
I asked for an incentive to reactivate my subscription, they said no and that was that. No trying to get me to reactivate, it was just over. Now I LOVE FabFitFun, but went another route. I would still come back and do the annual subscription if they could make me an offer though.
Response from FabFitFunDec 12, 2020
Hi Christina! Thank you for leaving us a review! We offer various promotions for new sign-ups and reactivating members for a specific period of time. Please stay tuned as we will send notifications if we have new promotions available!
Denise
Placed orders in the add in sales. Had a delivery date for one order of December 10 and the order did not come. The delivery date does not show now and no estimated delivery date is available. These were Christmas gifts that need to be mailed out once I receive. No one will get their gifts now. Messaged customer service last night. They stated there were technical issues and would email me. Have received nothing.
Response from FabFitFunDec 12, 2020
Hi Denise! We apologize for causing you any disappointment! We strive to provide a seamless experience to our members, and we're sorry we fell short. Please feel free to contact our Customer Care Team if you do not receive a response within the specified time period!