FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Linda
Had a issue with the website had gotten a really quick response back and my issue was fixed in not even 24 hours! Great Customer service
Response from FabFitFunJan 19, 2021
Hi Linda! Thanks for the great review! We're happy to have your concern resolved to your satisfaction! Xo
Beth Kunkel D.
I never received my winter box. I had to reach out and have another sent.
Response from FabFitFunJan 19, 2021
Hi Beth! We're sorry to hear about your experience and thanks for bringing this to our attention! A member of our management team has followed up with you via email. We'd like to make sure you're fully assisted!
Faren M.
Awesome customer service every time.
Response from FabFitFunJan 19, 2021
Hi Faren! Thanks for the great review! We're here for you anytime! Xo
Toni M.
I have enjoyed my FFF boxes, fun and exciting. I also have had a great response time whenever I need help through their chat services. Customer service and response is key to customer experience and I am very happy with what I have experienced so fat.
Response from FabFitFunJan 18, 2021
Yay! Thank you for giving us a great review, Toni! We are glad that you are loving the subscription and our Customer Care. We look forward to many more seasons together! Xo
Lisa
After many conversations with various individuals, I was no closer to receiving my refund from Fabfitfun, even though I was told I would, I even filled out the survey that was sent to me, selecting full refund, and was told it would arrive within 10 business days. My purchase from black Friday never arrived, not by Christmas, not at all, and I kept asking and nobody was clear about what was happening I got different answers. Finally I chatted with Blue on January 18, 2021, and he made sure it was taken care of and I received a confirmation email. It is very clear, and even though I don't have my money, I am confident that he took care of things, which is great customer service. I am grateful. I'm adding an edit - The team was pretty useless, only 1 person helped me. The others kept telling me to check with my bank, another said they don't do refunds, it was like the twilight zone. A huge sigh of relief when Blue initiated my refund - they had told me 10 business days, 15 business days later they hadn't even started the process. I do have it now but it took hours upon hours of frustration.
Response from FabFitFunJan 18, 2021
Thanks for sharing, Lisa. We're happy to hear our Customer Care team was able to assist you. Feel free to reach back out if you do not receive your refund within the stated timeframe! Xo
Irina B.
Spoke with a customer service agent who was able to resolve my issue with a faulty product and start the process of replacement
Response from FabFitFunJan 18, 2021
Thank you for sharing your lovely experience, Irina! We're happy that our team was able to assist you! Xo
Dawn G.
Johnson, the representative who was chatting with me, was very helpful. We were disconnected, my fault, while we were chatting. I was upset with myself and didn't know what to do next. Johnson went out of his way to answer my question by messaging me via email. He was right to the point and very efficient. He was also very knowledgeable about the company. He is definitely a keeper. Thank you, Johnson.
Response from FabFitFunJan 18, 2021
Hi Dawn! We're glad to have you fully assisted! Thanks for sharing your experience with us! Xo
Shoney
The FabFitFun representative provided excellent customer service!!
Response from FabFitFunJan 18, 2021
Hi Shoney! We're thrilled to receive such a great review! Xo