FabFitFunReviews of fabfitfun.com

Great Customer Service!!

I spoke with Alexa she was great

While I am not surprised to see good reviews about the quality of the box, I have been disappointed on multiple occasions with the level of customer care that is provided. The support agents are very matter of fact, rarely apologetic, and it doesn’t seem genuine when they do. It feels like when they respond, they’re telling you that you’re sh** out of luck without telling you you’re sh** out of luck. I am an annual member that’s just renewed, and it has been 10 business days since my tracking has been updated (it says to give it a week). I contacted their support, and they basically told me that my box is still processing and hasn’t been sent to the shipping agent. I then mentioned that their email says that it should only take a week to update, and that then clearly, there had been an error/it is misleading that I received tracking information when my box in fact has not shipped. I also noted how frustrating it is that I was told to wait another 14 days and come back if I haven’t seen anything in tracking by then. In my opinion, that’s just absurd. 30 days for something to ship? Instead of seeming very apologetic and offering to do some thing for me, or acknowledging my frustration, the agent responded very matter-of-factly. I then expressed my disappointment with the level of care that I received as a member and said that I wanted to cancel. The agent didn’t even acknowledge my disappointment, and said I think you should really keep your membership! I then again expressed my disappointment, and they asked if I would reconsider for a $15 ad on credit. Still, no acknowledgment of the poor service. I’m truly disappointed in this company‘s customer care. it’s a great product and value, but the support in my few interactions I’ve had with them is just very poor and impersonal as an annual member. Update 6/3: I submitted the info requested and have yet to receive follow up from the company.

I signed up for the free box and was charged for the full subscription, which was not what I was aware was happening as I had not seen that in any fine print. I contacted customer service and was delightfully met by Tessa who handled my frustration as well as resolved my issue within minutes! I loves my sample box and would have stayed if not for some unfortunate circumstances on my end. The products were high quality and completely amazing. I will be back again when my circumstances improve! Would highly recommend this subscription!

So bummed as I realized just now (when I received and email saying fff charged me) that I missed the window to customize. I didn’t receive and email saying it was open and was flying 9 hours back home on the final day of the customization (I saw the final date it closed just now). I would really like the opportunity to customize my box and think the window to customize should be open longer.

Not only is their box phenominal, they stand behind the products. I could not be more pleased

Do nothing use

I’m disturbed to realize that you hire out of the USA. Not because I mind other countries I actually prefer them. But not to use for our own gain. How much does one person make in the PH working for you? Response: I did not in ANY WAY say they were not helpful. She was wonderful to deal with. My concern in your company taking advantage of wage gaps Ans workforce safety not to mention all the rest of the issues that are faced when hiring over seas. You completely ignored what the post is about; pay equality...