FabFitFunReviews of fabfitfun.com

Mostly good choices, but you have a VERY narrow window to pick any customization - so narrow, I missed it on a few-day vacation and now have a box full of stuff I don't want, and that's as an annual member. Just seems pretty insane that a customer who has had paid a lot of money before this point can still end up with a box full of junk 🤷‍♀️

I recently purchased an annual subscription so I’d be able to customize. I did purchase after annual boxes already started to ship... but at the least I should of been given the option to customize with the seasonal members! The whole reason I canceled my subscription last time is cuz I couldn’t customize and here I am in the same boat when any common sense from a company stand point would of allowed some customization or offer to skip this box and start in the fall! I really hope I at least like some of the items:( Update: 2 customer service reps spoke to me & allowed me to at least select 1-2 items. I’m thankful for this opportunity to have at least a choice i choose in the summer box!!

Every time I order extra items from the edit sale or anything separate from the seasonal boxes, bugs have infested the boxes. The first one a year ago had cockroaches in it and I threw the box outside my door before they could crawl out of the box. This next box I got yesterday had an earwig immediately crawl out of the box into my house, with tons of tiny little bugs surrounding it. I think it may have laid eggs and hatched in my box by the time it reached my house. There has to be some sort of infestation in their warehouse. I’ve contacted customer service twice. The first time they offered $10 in credit. This second time they’ve asked for another address to send my packages to, basically saying my address is at fault for the bugs in my boxes. I’ve only ever had this happen to me twice and from FFF boxes. Please FFF, this is supposed to be a high end company but if you’re going to infest your customer’s houses with bugs, it shows that you are a low end company. I won’t ever order from the edit sales or any other sales separate from the seasonal boxes again. Totally disgusting and deplorable.

Had a question and customer service answered it quickly and fully.

I’ve been an annual member for a while now and just renewed for another year. In the past, whenever I had questions or minor issues they were resolved promptly and to my satisfaction. Recently, I had a more significant issue (my fault) that I emailed them about and to my surprise they were able to resolve it on the spot. I also liked how in the post-interaction survey they included information about the woman who was helping me - a photo and a short bio. It all makes me feel like a valued customer who’s doing business with helpful people, not some emotionless bots (ahem Amazon and the like).

I was a member but cancelled. This company has had multiple data breaches over the past two years and doesn't take security of their members data seriously. I will not give them any more of my money.

I feel like the quality of the boxes took a plunge, but it’s easy to cancel your account and the customer service has been top notch. I still enjoyed using the service and would recommend to a friend!

I have had to contact customer service several times and have always had a positive experience. If you have a question, suggestion or whatever, they are very responsive your situation.