FabFitFunReviews of fabfitfun.com

I have only had to deal with FFF customer service 3 times in the last year and a half but each experience has been excellent. The representatives are helpful and efficient.

I was missing 2 items in my recent FFF box. I contacted customer service and the issue was resolved immediately and the missing items shipped out. Thanks for having great customer service FFF!

I had an issue with delivery and Representative contacted me and rectified the problem! Efficient and professional

Jesta D (5/29/2021) from customer care gave me false information. I basically waited for nothing. I received the item I purchased, used and dirty. Upon reaching out to customer care, Jesta D informed me that she requested a replacement. A couple of weeks later while trying to get an update, Angela (6/15/2021) informed me that no replacement was requested. As a longtime consumer and an annual subscriber, receiving a used and dirty item, and being made to wait for nothing was very unfair.

Don't waste your money - The products are fine, but not worth the terrible shipping experience and stress. My last several boxes have taken 2 months to receive (4 weeks minimum to box the products, then 4+ weeks to actually ship to me) even though they promise it will be at your door in 2 weeks. You can contact their customer support, which is absolutely terrible - they refuse to help and don't seem to care in the slightest - offering no solutions at all, ultimately leaving your package in limbo, hoping that it finally gets to you not damaged. I will be cancelling as soon as I can and would recommend that you never give them your money.

My sister turned me on to FFF. I ordered my box in Spring ‘21. I was able to customize and received extra little gifts. What a deal when you add in that I only paid $35. Let me say that I did not purchase the annual plan as I wanted to make sure it was something that I liked, but I did plan on it after receiving Springs box. Come summer box and I’m super excited! I got a notification that customizations were open. I was working at the time and thought I’d get to it later. Mistake #1. You have literally 3 days if you want to choose your products. Who wouldn’t want to choose, right? By the time I went online it said my “box is being shipped”, customizations were closed. So I crossed my fingers and hoped for the best. Mistake #2! Every single item in this box was something that looked like it came from the dollar store. Seriously! It looked as though I got the left over crap that nobody else wanted. I’m not even convinced that these items were even for the “summer” box as my sister received completely different items. A woman I work with received a single item that came in my summer box in a PREVIOUS seasons box! I literally received FFF’s leftover JUNK!!! Never again! I wish I would’ve read these reviews before I ordered. So many questions and frustration from ONE box is now becoming crystal clear as to what FFF is truly all about. Both my sisters are annual members. That’s why I thought it would be great. They’ve cancelled as well.

I have been enjoying FabFitFun for almost two years and have found some products that I love and continue to purchase. The last two boxes have been a disappointment. I am receiving useless, silly items that I would never choose for myself. I do believe when I first signed on with FabFitFun I completed a survey with my likes and dislikes. The boxes aren't as attractive as they used to be. The catalog inside used to list product prices which made the unboxing experience so much more fun as I would watch the value go up with each new item.

Excellent customer service! Fast replies and knowledgeable, friendly employees.