FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Carolann H.
The best subscription support out there and fastest I have many sub boxes but this by far is the best so if your looking for a box this is defo worth the money abs any issues support go over and above thank you fabfitfun Maia m you have helped me so much thank you so much
Response from FabFitFunJun 25, 2021
Hi Carolann! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
elizabeth G.
Excellent Customer Service any time I call.
Response from FabFitFunJun 25, 2021
Hi Elizabeth! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Jesse D.
They seem to love taking my money but not sending me anything lately. Or... sending me messages that they forgot to ship my box and the things I bought (including paid add-ons) are no longer available. Apparently they are sending me something, but no detail on what that is and no refund on the items I paid extra for. So I assume someone in a warehouse is just slapping a bunch of stuff together and sending me that. 2nd time this has happened. Thumbs way down.
Response from FabFitFunJun 25, 2021
Hi Jesse! We are sorry to hear about your experience! Please feel free to reach out to our Customer Care Team at fff.me/care. We'd be happy to help!
Jeannie
I wasn't happy with the way the magazine layout was. It didn't list the items, cost of items or description of items.
Response from FabFitFunJun 23, 2021
Hi Jeannie! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
Mariel
This is the second time I needed to contact FabFitFun Customer Service, and both times I had an amazing experience! Both times the customer service rep responded in a timely manner, and was clear in what had happened and how they can resolve my issue! Amazing Customer Service!
Response from FabFitFunJun 23, 2021
Hi Mariel! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Laura E.
Been an annual member for several years. They outsource their Customer Service to a foreign country and leave you on hold for sometime. The last box I received had childlike items, an ice tray made of pineapple shapes, a little metal tray, rubber bag...it was missing the only decent item African Shimmering Body Oil. Sat on hold and sent several emails. NOT PLEASED want a refund-
Response from FabFitFunJun 23, 2021
Hi Laura! We are sorry to hear about your experience. A member of our team has followed up with you via email. We look forward to assisting you!
Terry Barker R.
I did not receive my box but Joni got another reordered for me. Very helpful.
Response from FabFitFunJun 22, 2021
Hi Terry! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Ciera P.
My box got stolen off the porch of my home. Customer service sent me a new one with no questions asked!
Response from FabFitFunJun 21, 2021
Hi Ciera! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo