FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Yi X.
Love love love fabfitfun Fabfitfun stuffs are really helpful and nice! Every time i have issues, they provide help to me! They replace damage products and ship to me at their cost even though i live in canada.
Response from FabFitFunJun 10, 2021
Hi there! We are so happy to hear that! We are glad that we were able to help you resolve your concern! Xo
JustAnswer C.
The website and apps user interface is not that great. It does not explain what the customization window is, and is quite confusing for someone that receives a starter box invite. The site keeps asking to activate membership, without giving updates on status of starter box. The phone rep was very helpful in resolving the concern and guiding me.
Response from FabFitFunJun 10, 2021
Hi there! We're sorry for the inconvenience you've experienced! We've passed your concern to the appropriate team so that they are aware of your feedback with regard to the website and app. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
TCW
Website is glitchy. Each time I tried to log in my password was "wrong" even though I was using the correct password. When I tried to reset password, I got a link expired message. Customer service wasn't very helpful. They kept asking for a credit number to verify my account. It was a gift so I didn't have a credit card attached to the account I wasn't able to customize my boxes so I mostly received items I can't use or didn't like. First box was great then it went down hill from there. Emails for "surveys" and promotions were nonstop. I had to unsubscribe repeatedly to finally stop the ridiculous number of emails. Overall just disappointed. *****Someone did contact me through email after this post and reset my password. I can login as of now and have rest my preferences again. Hope this works better
Response from FabFitFunJun 10, 2021
Hi there! This is not the type of experience we want you to have. Someone from our team will check on this and will send an email shortly! We look forward to helping you!
Cee H.
Love Fabfitfun products, quality. Love being able to speak to an actual person for questions and concerns. The representative was very knowledgeable, efficient, helpful and patient.
Response from FabFitFunJun 9, 2021
Yay! We're happy to hear that you're enjoying your subscription, Cee! Thanks for sharing! Xo
Kristine G.
I was having technical difficulties and representative was not only quick with a response but was knowledgeable and resolved the issue.
Response from FabFitFunJun 9, 2021
Hi Kristine! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Aubrey
I like this box a lot! It is really fun.
Response from FabFitFunJun 8, 2021
Yay! We're so happy to hear you love your Summer Box, Aubrey! Thanks for sharing! Xo
Joy D.
Issa was very helpful and made my experience simple and stress free. I was able to send her pictures of my damaged product and she assured me of a replacement soon.
Response from FabFitFunJun 8, 2021
Hi Joy! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Keri Walker T.
Y'all have always made good any issues I have had and handled it with grace.
Response from FabFitFunJun 8, 2021
Hi Keri! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo