FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Anastasia T.
Continue to have delivery issues and never receive tracking information until I hunt it down. In addition I still have not received the merchandise.
Response from FabFitFunMar 14, 2022
Hi Anastasia! We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of!
mcc
This was the first time in 2 years I had a shipping issue. I waited a month to contact customer support. They responded immediately. They corrected the issue and are sending a new box. Very helpful and efficient. A company that invests in customer service is an A+ company.
Response from FabFitFunMar 13, 2022
Hi! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Kimberley M.
I really appreciate how your company handled my problem and treated me.
Response from FabFitFunMar 11, 2022
Hi Kimberley! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Debi Parnham H.
stop sending me childish products. No more combs cups plastic forks etc. I have told you this many times this last year. I'm not a 20 year old...
Response from FabFitFunMar 10, 2022
Hi Debi! We're really sad to hear about your disappointment with our Spring Box. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts! We hope to surpass your expectations in the future!
Jayde W.
I was initially very disappointed in my fff winter box. I only received one of the items I actually requested and the rest were things i couldn't use and/or very cheap..well, I'm not for sure they were cheap as far as cost, but they were to me. 3 packs of flavored dental floss and an indoor plastic planter with light.. So I contacted support and the first person I spoke to had no good news for me. The items I wanted were out of stock, even the main item I wanted. I was given a short list of more things that I couldn't use or weren't for me. Then I was passed to a second rep, Jesse I believe. And her first email solved the whole problem. They restocked the one item I wanted the most and she is sending it to me. She was also exceptionally personable and fast and much appreciated. Turned my entire experience around. Thank you FFF! Jesse is a valuable asset to your company. Just her tone in the email was significantly helpful and improved my mood. Even if she hadn't been able to offer me that one item, I still would have come away much better for her customer service!
Response from FabFitFunMar 10, 2022
Hi Jayde! Thank you for taking the time to share your thoughts and feedback with us. We're happy that you were fully assisted and had a great experience with our customer care! Xo
Valary
Love my fabfitfun!!!!
Response from FabFitFunMar 10, 2022
Hi Valary! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Telaria H.
Unfortunately, I was charged for a box that I did not order. My subscription was cancelled several months ago.
Response from FabFitFunMar 10, 2022
Hi Telaria! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Madison R.
I have this box for years so now I have noticed that it is just the same items repeated. SUCH A SCAM *** as you can go back on my online profile you can see that I specifically customized my box and the box I received did not have the items I chose. So what’s is your point? Your assistant let me pick out 3 makeup items to replace a robe and a tote I picked out. I also received 4 items I got over a year ago. Are you giving away old products to people that pay over 60 dollars for a box?
Response from FabFitFunMar 9, 2022
Hi Madison! We are sorry to hear about your experience! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!