FabFitFunReviews of fabfitfun.com

I love the boxes and the items. I get to try new things and enjoy the sampling. I did have an issue with an item that was quickly resolved and customer service went above and beyond for me. Sometimes you just need to be grateful instead of hateful people!

I’ve been a FabFitFun subscriber in the UK and while I do enjoy the concept, there is a significant issue with fairness for international customers. Many of the most desirable items are unavailable to UK subscribers due to shipping restrictions, meaning we consistently have fewer choices compared to US members, despite paying the same subscription price. Customer support were polite and did offer a small amount of loyalty credit as a goodwill gesture, but this doesn’t address the ongoing issue. The difference in value between US and international boxes remains. I understand that some restrictions are unavoidable, but there should be a more consistent solution to ensure international customers receive equivalent value. At the moment, it feels like UK members are paying the same price for a reduced experience.

I had a terrible experience with FabFitFun. I signed up to accept a free starter box. While browsing, I saw options to subscribe and clicked on one expecting more information and pricing. Instead, I was immediately charged for both a seasonal and annual subscription with no clear pricing, explanation, or confirmation screen. That is extremely misleading. When I contacted customer service, I had to repeat myself multiple times just to get them to understand that I wanted everything canceled. The representative came across as disinterested, and instead of handling my request, they kept trying to keep me subscribed with offers and scripted responses. Overall, the customer service experience was just as frustrating as the sign-up process. I also want to add I emailed the company to express my thoughts and experience and never heard back. They eventually processed a refund, but only after I pushed for it. This felt deceptive and not transparent at all. I would not recommend signing up unless you’re okay with being charged without clear warning.

I had a package refused summer of 2023 and when I checked with the cc company - NO REFUND was issued. I have tried to reach out to their customer service but it is ai. At this point I am considering filing a mail fraud complaint with the USPS.

They make you commit to buying the box before you choose products. They show you great products but then when you get to the customizations, all the good products are gone and you're left to choose from not that great products.

Terrible experience. So far FabFitFun have taken over $260 from my card in January and February and I’ve not received anything. Customer Service is useless. They are refusing to help in any way. Update - despite Customer Service telling me several times that there wasn’t a problem and that I would receive my items, I was told today that my box and items were never processed, are all out of stock. They are refusing to refund me. I feel scammed.

Sort of fun. Products were ok - in each box I might get one product hat is great and a bunch of stuff that seems cheap. When I had an issue customer service was terrible.

Its fun as a quarterly box, although the quality hasn't been great for quite some time. I do think its improving though.