FabFitFunReviews of fabfitfun.com

FabFitFun, I have been an annual member and loyal too. Until this fiasco: Never received my spring box. I ask for a refund. For a box that I paid $65 for, they only gave me $22 refund. This company is a scam! There have also been times where I purchased "add-on" items and never received them, only to receive lousy store credit that was worth less than what I paid for the item. THEY ARE THE WORST and clearly do not appreciate their customers, its just a money grab.

Not worth the price! Not full sized! Overpriced crap! On top of that, the delivery was stupid. The driver left the box in the sun in the Arizona heat. This company does not do their homework and they have a very false front! So disappointed!

Be careful. I signed up for the annual subscription and cancelled during the year. I got an email stating that customizations were open and assumed I had one box left. I was able to select the products and follow the usual process. A couple days later I got charged for the annual subscription and it cost $50 more than the previous year. Nowhere throughout the whole process did it tell me I was renewing or what the charges were going to be. It was shady. I cancelled the subscription that same day. When I followed up a few days later, customer service said they would cancel my subscription (again), and after some back and forth, eventually said they’d cancel 3 boxes but I would still have to pay for the current box. The worst part is that the CS agent was patronizing and snarky. I’ve had things get lost/not show/damaged and dealt with their CS before but I can’t do it again! There are often delayed responses, or you have to follow up on items that they charged you for, but never shipped. They don’t prioritize their customers experience and it shows. It’s disappointing bc they have some good products but it’s hard to recommend a company that has so many other issues when there are better subscription services out there.

I've been a customer for a few years. Products are good generally. Customer service is non existent. Very condescending. Deliveries take way too long and getting longer. I would not recommend this service based on my experience unless you have excess time on your hand to spend waiting on customer service to answer.

When my box arrived, two items were missing. When I messaged customer service, they offered me a $7 credit instead of saying they would ship my items. Lousy customer service. I plan to cancel my order. Not really worth it if they won't make it right.

DON’T WASTE YOUR MONEY! Complete waste of money if you miss the ridiculously short customization period. After receiving my Summer 2026 box I will be canceling my membership after. A lot of the items and products they sell are cheaply made from unknown brands, with deceptive pricing. Cheap, overpriced, unethical MLM (multi-level-marketing) companies product also deceptive “free trials”. You'll likely never receive some of your items. It’s common place for an item to never ship with no notice or refund. I had missing items in orders that I never received. You'll also receive damaged items. Trying to get a replacement or refund is nearly impossible and not worth the time and hassle when they actually do something. There are no options or instructions for refunds on the website, so you have to go through loops and hurdles with customer service then maybe they'll give you one. Out of the several damaged item received, I only attemted to get a refund once for my first damaged item due to the difficulty and pain. My initial experience with FabFitFun was okay from being ignorant about all the issues. But after 2 years I should have listened to the negative reviews from others and on their items. Expect only disappointment and poor products if you try FabFitFun.

I have been a subscriber for a while and genuinely like both the premise of the boxes and the majority of the items I have received. Due to the expense, however, I decided to cancel my subscription. Unfortunately they did not process the cancellation and I was billed $489.98. It took several email to get a response, but I was told I would receive a refund and they would ensure that everything was fully cancelled. The very next day, another $359.95 was taken from my account. Currently, I am $849.95 out of pocket. I am hoping that I will receive this back, but the customer services take so long to respond that it is not possible just to cancel the transaction and I instead have to wait for a refund. I will still have paid transaction fees for the non sterling purchases. My plan had been to reinstate my subscription at a later date, but this experience has put me off entirely.

The choices were awesome! I love the sneek peek lives. I used customer service this time a d they were so helpful and the best! I love FFF!