Courtney O.
So helpful and got to the issue!
So helpful and got to the issue!
Response from FabFitFunMay 15, 2022
Thanks for the review, Courtney! So happy that you're fully assisted! Xo

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FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

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Excellent
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Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Courtney O.
So helpful and got to the issue!
Response from FabFitFunMay 15, 2022
Thanks for the review, Courtney! So happy that you're fully assisted! Xo
John B.
My experience was awesome. My problem was not resolved though. But yall have a policy in place for a reason and unlike some people, I can understand that. My main concern was the date for my payment. I am a season member and won't be billed into sometime between the 26th and the 29th. I'm just afraid I will no longer have the money in my account by then and was just hoping someone could maybe go ahead and charge my account while I know the money is there.
Response from FabFitFunMay 14, 2022
Hi Jennifer! A member of our team has sent you an email to make sure you're fully taken care of. We look forward to assisting you!
Claudia
I accidentally subscribed annually because I was multi tasking and customizing my seasonal box while I was working. I chatted with heart 2 minutes later and Heart said FFF doesn't refund and cannot cancel my yearly subscription. Heart was nice, though.
Response from FabFitFunMay 14, 2022
Hi Claudia! We are sorry to hear about what happened. We have looked into your account and it appears that a member of our has assisted you with this concern. If you want further assistance regarding this issue, please feel free to contact our Customer Care team!
Claudia K.
Got wrong item on my summer box. Send an email and your representative Heather, was very professional and efficient solving my problem correctly. Thank you sincerely Claudia King
Response from FabFitFunMay 13, 2022
Hi Claudia! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Nicole
Product never arrived. Customer service was fast, efficient and took care of my concerns the same day. Excellent customer service!
Response from FabFitFunMay 12, 2022
Hi Nicole! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Katherine Z.
I had trouble getting the system to accept the FREEGIFT offer code for the Kate Spade gift with a new annual subscription. Elaine sent me a link to where I could sign up and successfully enter and use the code. I look forward to receiving my free gift along with my Summer box!
Response from FabFitFunMay 10, 2022
Hi Katherine! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Laurie
Bernard was helpful and was able to assist me in my concerns.
Response from FabFitFunMay 9, 2022
Hi Laurie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Natalie H.
Zakey was so so incredibly helpful!! I made a huge mistake, and when I reached out for support, Zakey did a wonderful job helping me feel better and he corrected my mistake and completely resolved the entire thing. Very patient and kind. I really really appreciate Zakey’s help!! He did a fabulous job!! Thank you Zakey!!!
Response from FabFitFunMay 6, 2022
Hi Natalie! Thank you for taking the time to leave a review! We always want our members to be fully taken care of! Xo