FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Michelle Lynne S.
I just needed to figure out how to get into my account so I could cancel my membership.
Response from FabFitFunJul 3, 2022
Hi Michelle! We're sorry to hear you're canceling your membership. Please reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries so we can assist you further!
Kathy K.
Very helpful and fast responses!
Response from FabFitFunJul 3, 2022
Thanks for the rating, Kathy! We're thrilled to know you've been fully taken care of with your concern! Xo
KH
Always issues with every sale Edited to add: they responded here but never followed up with me about my concern with the sale glitch.
Response from FabFitFunJul 1, 2022
Hi there! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your concern. A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
mary L.
Have been a member for a long time and will continue to be one for more. Very satisfied with the products and customer service!! FabFitFun rocks!!
Response from FabFitFunJun 29, 2022
Hi Mary! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Debra J.
My box got lost in shipping and I contacted customer care and Cara helped resolve the issue. She had all the information at hand and was able to send me another box. Fabfitfun is the best subscription service out there with excellent products and excellent customer service!
Response from FabFitFunJun 29, 2022
Hi Debra! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Jennifer H.
I had a box go missing, turns out it was either lost in transit or stolen during that time. I reached out to customer service and they responded the same day. They offered to resend my box and refund my add-one simply because they were sold out of the items I had purchased. Everyone I spoke with was very professional and kind. I know I only corresponded via email but during that time Aki and Heather were wonderful. Their emails were thoughtful and caring. This company cares about their customers and I would recommend these boxes to anyone.
Response from FabFitFunJun 27, 2022
Hi Jennifer! Thank you for your rating! We are happy that you're pleased with the results and that we were able to help! Xo
Kay
FFF was a fantastic box when I first began my membership about 3 years ago, however lately sometime after spring 2021 things changed and I must say not for the better: boxes would not be delivered, tracking system became a nightmare, oversold items, missing items from add on sale boxes, etc. As an annual we pay a premium to have access to the sale but also to the boxes on a first basis not a ramdomly selected base which is what has been happening lately - many seasonal members are receiving boxes and items from the sale before annual members taking away from their inventory and resulting in oversold items and multiple forced refunds that create impossible delays and more missing boxes. In other words, FFF mist find its center once again and become the exciting fun box it once was.
Response from FabFitFunJun 24, 2022
Hi Kay! Thank you for taking the time to share your thoughts and review with us. We have passed your feedback to the appropriate team so that they are aware of your concern. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Tara M.
Fab Fit Fun is a great company with amazing products. They have excellent customer service very equipped to handle concerns.
Response from FabFitFunJun 22, 2022
Hi Tara! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo