Amy R.
Worst product ever!
Worst product ever!! Scammers!! They use ' shopify' to look legitimate. They refuse to honor their 30 day risk free return policy, they do not have a phine number to call, they tell you the issues are on the customer and not them. Product is cheap, doesn't work abd they refuse to provide a rma code. They should criminally charged as fraudsters. Because they are!!! And their products are garbage. Fake reviews on tbie website,fake customer service people. Its incredible. File a dispute.
Response from EYEMOS®Sep 16, 2026
Hello Amy, Taylor from EYEMOS Customer Care here. I’m sorry this experience left you so frustrated. We’ve reviewed your case and can confirm that your order was fully refunded under our 30-day guarantee, and you were not required to return the product. Our support team did ask some questions while trying to understand the issue and see whether it could be resolved, but we completely understand that the process felt more drawn out than you expected. You’re of course entitled to your opinion of the mask, and we accept that it was not the right product for you. What we do want to clarify is that you were ultimately given a full refund and allowed to keep the product, so you were not left out of pocket. We take customer complaints seriously, even when the feedback is difficult to read, and we’ll continue working to make the support and return experience as clear and straightforward as possible. Taylor, EYEMOS® Customer Care