EYEMOS®Reviews of eyemos.com

Response from EYEMOS®Aug 21, 2026

Hello, Taylor from EYEMOS Customer Care here. I’m very sorry you had such a difficult time getting a response from us. Regardless of whether the mask was the right fit for you, getting help with a return should not have felt this frustrating. Fit can vary from person to person, and we completely understand wanting to return the mask if it was not sitting comfortably or making proper contact around your eyes. I’ve checked your order and can confirm that it was fully refunded last month. If for any reason you still do not see the refund on your statement, please reach out and we’ll trace it with you. More importantly, I’m sorry our communication left you feeling ignored. We’ve been working on improving our support response times, and your experience is exactly the kind of situation we want to avoid. We’d also be happy to send you a complimentary box of our Dry Eye Wipes, completely free of charge, as a small gesture for the hassle you went through. Taylor, EYEMOS® Customer Care

Response from EYEMOS®Aug 21, 2026

Hello Ian, Taylor from EYEMOS Customer Care here. I’m sorry this turned into a disappointing experience. There may be a simple explanation for both issues you mentioned. The mask is not designed to connect directly to an iPhone. It needs to be connected to a compatible USB power source, and the power source also affects the maximum temperature the mask can reach. With an incompatible or lower-output adapter, the controller can still operate while the mask does not reach the full 55°C setting. We should have made that clearer, rather than leaving you wondering whether the mask itself was faulty. We’d be happy to send you a compatible power adapter free of charge so you can use the mask as intended. And if you still have any trouble reaching the correct temperature after that, please contact us and we’ll make sure it is resolved properly. Thanks for bringing this to our attention, Ian. Taylor, EYEMOS® Customer Care

Response from EYEMOS®Jul 22, 2026

Hello Nancy, Taylor from EYEMOS Customer Care here. I’m very sorry your order never arrived, especially after you had already been waiting since June 7 without a clear resolution. I completely understand why that would leave you feeling concerned. After reviewing the tracking history and investigating the delivery, we confirmed that the package was lost in transit. We have now issued a full refund for your order. Depending on your bank, it may take a few business days to appear back in your account. You should not have been left waiting for either the product or your money, and I’m sorry it took longer than it should have to resolve this properly. We appreciate you bringing it to our attention and hope the refund at least brings this frustrating experience to a fair conclusion. We’ll also send you a complimentary box of our Dry Eye Wipes, completely free of charge, as a small gesture of apology for the inconvenience. An email with the tracking details will follow. Once again we're truly sorry for this less-than-ideal experience you've had and thank you for giving us a shot. Taylor, EYEMOS® Customer Care

Response from EYEMOS®Jul 22, 2026

Hello Delanie, Taylor from EYEMOS customer care here. I’m genuinely sorry the mask made your eyes feel worse. That is the exact opposite of what you purchased it for, and we would never suggest continuing to use something that is increasing your discomfort. Dry eye can have several underlying causes, so people do not always respond to warmth in the same way. Many customers experience meaningful relief with the mask, while for others, factors such as temperature, session length, fit, or the particular cause of their dryness can lead to a very different experience. Your reaction is completely valid, and those individual differences are also why another customer can genuinely have a positive result with the same product. We understand why seeing such different experiences might make you question the positive reviews. They reflect the real experiences of customers whose eyes responded well, but we would rather be honest that no dry eye product will work identically for everyone than dismiss what happened to you. We have now issued a full refund for your order. We’ll also send you a complimentary box of our Dry Eye Wipes, with no charge or obligation, in the hope that they may be a gentler and more suitable option for you. Once again we’re very sorry this was your experience, as it is not the standard we strive for. Taylor, EYEMOS® Customer Care