EYEMOS®Reviews of eyemos.com

Response from EYEMOS®Sep 16, 2026

Hello Jodi, Taylor from EYEMOS Customer Care here. I’m sorry this delivery caused so much frustration, especially with the tracking sitting on “label created” and making it look as though nothing was happening. We’ve reviewed the order and can confirm that the parcel was delayed in transit with Australia Post, but it was ultimately delivered successfully. Because of the delay and the uncertainty it caused, we issued you a full refund, and there was no need to return the mask, so you were able to keep the product as well. We completely understand why the tracking made the situation look concerning at the time. We’re glad the order did eventually reach you, and we hope the product itself gave you a much better experience than the delivery did. Taylor, EYEMOS® Customer Care

Response from EYEMOS®Jun 16, 2025

Hi Jerell, Thank you for your feedback, and I’m really sorry the experience didn’t meet your expectations. When your cancellation request came in, the order had already been shipped and the request was unfortunately outside our standard cancellation window. That said, we still wanted to make things right — so we’ve upgraded your delivery from 3 to 4 boxes at no extra cost, and confirmed that no subscription will be attached moving forward. We genuinely appreciate you giving EYEMOS a try, and I’m sorry again that this didn’t go as smoothly as it should have. – Taylor, Customer Care EYEMOS®

Response from EYEMOS®May 20, 2025

Hi Amy, Thanks so much for the honest review — I’m really glad to hear the mask has been helping you manage your dry eyes! Appreciate you mentioning the initial smell, too. The materials are medical-grade and safe, but sometimes a quick rinse can help clear out that new-product scent right away. Thanks again for the recommendation — and I hope the relief keeps coming. – Taylor, Customer Care EYEMOS®

Response from EYEMOS®May 29, 2025

Hello Christine, Thanks for sharing your experience — I’m sorry the fit didn’t work for you, and that the return process felt like more of a hassle than it should’ve been. Glad we were able to get the refund sorted in the end, but I’ve noted your case so we can make that process smoother going forward. Fit and comfort are top priorities for us, and we’re actively working on refinements based on feedback like yours. We really appreciate you giving it a try! – Taylor, Customer Care, EYEMOS®