Soothing dry, tired eyes with care that works.We’re on a mission to bring lasting relief and everyday comfort to people with dry eyes. Trusted results. Designed for daily use.
EYEMOS® (eyemos.com) has 130 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
eyemos.com
Website
eyemos.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
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I wish I could say I've enjoyed the benefits of this eyemask, but I never received it. A supposed customer service person texted me to confirm my address and attempt to upsell me on other products, which I declined. Then I got a confirmation email that the order was placed and they'd let me know when it shipped. The customer service person had said it would ship 1-3 days after the confirmation email and that's the last I've heard from them.
It's a week later and no responses to my emails asking when it would ship and when I check their website for my order, it says it doesn't exist. I bought straight from Eyemos.com because I don't believe in supporting Jeff Bezos and his politics, so this isn't an Amazon problem, it's a direct issue with the company. From my perspective, the company is a scam and doesn't exist.
FB
Frances B.
I’ve just ordered
I’ve just ordered - the reason for my 1 star review is that you had auto shipments on a default setting that is barely visible so I had to unclick - this is deception you’re clearly trying to trick people into auto shipments! Also, the wipes are very costly considering you are online therefore you have no overheads like staff or shop rental etc, you’re just very greedy
Response from EYEMOS®Sep 30, 2026
Hello Frances,
Taylor from EYEMOS Customer Care here. I’m sorry your first impression of us was a negative one, especially before you’ve even had the chance to try the wipes.
On the subscription point, we absolutely don’t want anyone signing up for recurring deliveries without realizing it. The subscription option includes a lower price and can be switched to a one-time purchase before checkout, as you did. That said, if the distinction wasn’t immediately obvious to you, that’s useful feedback and something we should take seriously. It should be clear at a glance what you’re choosing.
Regarding the price, while we sell online rather than through physical shops, the price covers considerably more than the wipe itself. That includes product development and manufacturing, quality control, packaging, fulfillment and shipping infrastructure, customer support, returns, and the costs involved in operating and improving the products over time.
We completely understand that the wipes still have to prove their value to you, though. You’ve only just ordered, so I hope you’ll judge them on the actual product once they arrive. And if they’re not right for you, our team will be here to help.
Thank you for raising the checkout concern, Frances. We’d much rather hear it and improve than have a customer feel they were being misled.
Taylor,
EYEMOS® Customer Care
BH
Billie H.
EYEMOS is NOT a customer focused company…
I want to say EYEMOS is a good company but I cannot.
One should always question a company when there is no customer service phone number, doesn't that tell you something?
I ordered my first products of the vitamins and eyewipes. However when I received my items, one eye wipe package was missing. I immediately checked my order details to confirm and was right. EYEMOS did not ship all 3 eye wipe packages.
Of course, the only way to communicate with EYEMOS is via email or thru their website.
I instantly sent a message along with my order number via the web and waited. I did receive a reply the next day asking for a picture of my order. I thought this was odd. Did they not have a packing list or inventory report they could check against my order?
Apparently not. So I obliged and provided the requested info.
Again I promptly received a reply thanking me for sending the picture.
Then came the dreaded silent treatment...cricket, cricket, cricket.
Again I reached out to customer care via email. Quick reply stating, "Thank you for following up. I have sent another follow-up to our team regarding your missing box of eye wipes and am currently waiting for their update.
We apologize for the delay and truly appreciate your patience. I’ll let you know as soon as I receive more information."
That was 9/15/26 and no follow up or email providing product shipment info. EYEMOS has done what I hoped they would not do. Be like every other Internet company which collects consumers money and does not provide the products or service they promise.
Be Ware EYEMOS followers, they only want your money.
Response from EYEMOS®Sep 25, 2026
Hello Billie,
Taylor from EYEMOS Customer Care here. I’m genuinely sorry about how your first order with us was handled. You reported a missing box, provided the photo we requested, and then had to follow up repeatedly to get an answer. That should have been a straightforward issue to resolve, and we let you down with the lack of follow-through.
I’ve reviewed your case, and while our team did arrange a replacement for the missing wipes, we should have kept you informed throughout the process rather than leaving you waiting for updates.
Your replacement is now in transit, and we’ve also issued a full refund for your entire order, not just the missing wipes, to compensate for the inconvenience. Of course, you’re welcome to keep everything you’ve already received, as well as the replacement when it arrives, completely free of charge.
I understand that a refund doesn’t undo the frustration of having to chase us for something you already paid for. You placed a substantial first order with us, and we genuinely appreciate you giving EYEMOS a try. I’m sorry we fell short of the experience you should have had, and I hope we’ve at least been able to make things right.
Taylor,
EYEMOS® Customer Care
MS
Marsha S.
Eyemos Hydro Restore capsules
I ordered the Hydro Restore capsules on August 21 with a subscription and a 3 bottle order. I still haven’t received them and it is almost a month. I previously bought 1 bottle on Amazon to try it. I find it helps so wanted a secure source. Hence my subscription. So I was running out of the product ( from my first bottle) and the delivery was not happening. My tracking information hasn’t changed since August 28. So I contacted Eyemos via the customer support email. I asked when I could expect the delivery. The response was an apology for my having to wait. But no information about delivery time. The next email I sent asked where the product was coming from. Eyemos’ answer was “out of the country “. Still no delivery time. The next email prompted the company to offer a 15% discount which I took. Today I emailed their delivery delay was egregious and unacceptable and I asked for my subscription to be cancelled and to get a refund. I will take my chances and order on Amazon where delivery is in 2 days.
Response from EYEMOS®Sep 16, 2026
Hello Marsha,
Taylor from EYEMOS Customer Care here. I’m sorry this order took longer than it should have, especially when you were already running low and relying on the subscription to arrive on time.
We’ve reviewed your order and can confirm that the package was ultimately delivered. Because of the delay and the inconvenience it caused, we also issued you a full refund, so you received the full order at no cost.
I also want to address something important in your review. EYEMOS does not sell Hydro Restore on Amazon. We only sell Hydro Restore directly through our official website. Any Amazon listing using our product name or branding is an imitator and not genuine EYEMOS product supplied by us or backed by guarantee.
We take this particularly seriously because Hydro Restore is an ingestible product. Counterfeit sellers using our name are operating entirely outside our manufacturing and quality-control process, which means we have no control over what ingredients they are actually putting into those capsules, the dosages being used, how they were manufactured or stored, or whether what is on the label bears any resemblance to what is inside the bottle. That creates a genuine safety concern, and we strongly recommend that nobody ingest an EYEMOS-branded supplement not purchased directly from our official website.
We’re actively concerned about sellers illegally impersonating our brand precisely because customers may reasonably assume they are receiving the same product when they are not.
As for your direct order with us, we’re glad it ultimately reached you, but the delivery delay was still not acceptable. That is why we refunded the order in full despite the package being delivered.
Taylor,
EYEMOS® Customer Care
KS
Karen S.
I ordered the supplements over 6 weeks…
I ordered the supplements over 6 weeks ago and still have not received them. I would not recommend ordering them since it takes so long to get delivered. What good are they if we can’t use them? Very disappointed and plan on having my bank reverse charges.
Response from EYEMOS®Sep 16, 2026
Hello Karen,
Taylor from EYEMOS Customer Care here. I’m really sorry you’ve been waiting this long. Six weeks is far beyond what we’d ever consider acceptable, and I completely understand why you’re frustrated and thinking about disputing the charge.
We’ve looked into the shipment, and unfortunately it appears the original parcel has been lost in transit. Rather than ask you to wait any longer, we’re already arranging a replacement at no cost to you.
We’re also adding a complimentary box of our Dry Eye Wipes to the replacement as a small apology for the delay and the hassle this has caused.
You placed the order because you wanted to actually use the supplements, not spend weeks chasing a package, and I’m sorry we let you down on that part of the experience. We’ll make sure the replacement gets out to you and that this is properly resolved.
Taylor,
EYEMOS® Customer Care
AR
Amy R.
Worst product ever!
Worst product ever!! Scammers!! They use ' shopify' to look legitimate.
They refuse to honor their 30 day risk free return policy, they do not have a phine number to call, they tell you the issues are on the customer and not them. Product is cheap, doesn't work abd they refuse to provide a rma code. They should criminally charged as fraudsters. Because they are!!!
And their products are garbage. Fake reviews on tbie website,fake customer service people. Its incredible. File a dispute.
Response from EYEMOS®Sep 16, 2026
Hello Amy,
Taylor from EYEMOS Customer Care here. I’m sorry this experience left you so frustrated.
We’ve reviewed your case and can confirm that your order was fully refunded under our 30-day guarantee, and you were not required to return the product.
Our support team did ask some questions while trying to understand the issue and see whether it could be resolved, but we completely understand that the process felt more drawn out than you expected.
You’re of course entitled to your opinion of the mask, and we accept that it was not the right product for you. What we do want to clarify is that you were ultimately given a full refund and allowed to keep the product, so you were not left out of pocket.
We take customer complaints seriously, even when the feedback is difficult to read, and we’ll continue working to make the support and return experience as clear and straightforward as possible.
Taylor,
EYEMOS® Customer Care
EN
Ellen N.
Unreliable
I ordered eyemos tablets in June 2026. It’s August 12th and I still have not received them. Already paid. I canceled my subscription since they can’t be trusted to deliver.
Response from EYEMOS®Aug 21, 2026
Hello Ellen,
Taylor from EYEMOS Customer Care here. I’m sorry for the frustration here, and I wanted to clarify what we can see on our side.
We’ve reviewed the tracking for your order, and the carrier records show that the package was delivered in July. So this does not appear to be a case of the order never being shipped or delivered by the carrier. That said, if you did not actually receive the package, then something has clearly gone wrong and we absolutely want to resolve that with you.
Please reach out to us with your order details and we’ll review the delivery information with the carrier and make sure you’re not left paying for something you never received.
We’ve also confirmed that your subscription cancellation has been processed, so there will be no further renewals.
I’m sorry this experience left you feeling that you couldn’t rely on us. We’ll do our best to get to the bottom of what happened with this delivery and make it right.
Taylor,
EYEMOS® Customer Care
KA
KATE
really unhappy with this company
really unhappy with this company. They advertise that they ship from Australia and claim transit times of about a week. I ordered wellover two weeks ago but the item has not even been dispatched. The tracking info from Aust post shows clearly that they have NOT recieved the item yet. Emails claim it was sent some time ago but the tracking proves that they didn't even create the label until i emailed them 10 days after I paid. They have offered me a paltry 10% refund which barely covers the postage. If they are actually shipping from China they need to be honest. They are unethical.
Response from EYEMOS®Aug 21, 2026
Hello Kate,
Taylor from EYEMOS Customer Care here. I’m very sorry about how this order was handled. Looking at the timeline you described, I completely understand why the tracking information and our earlier emails left you frustrated and questioning what was happening with your order.
There can sometimes be a delay between an order entering the shipping process and the carrier showing its first physical scan, but in your case the delay was clearly much longer than it should have been. We also should have communicated that more clearly rather than leaving you to piece things together from the tracking yourself.
A 10% refund does not feel like an adequate resolution after waiting this long, so we're issuing a full refund for your order – please get in touch via email with your order number to finalise the refund. And if the package still reaches you, please keep it with our compliments. There is no need to return it or pay anything further.
Most of all, I’m sorry that the experience gave you reason to question our honesty. Whatever went wrong with the fulfilment of this order, you deserved clearer communication and a much faster resolution from us.
Taylor,
EYEMOS® Customer Care
