Melva S.
Run from Eyeglasses Depot
Unfortunately, I had to give them one star, because no stars is not an option. This company should be shut down. I wish I had bothered to read the reviews before I sent my Maui Jim sunglasses to them for lens replacement. Half of their reviews are negative. They kept my sunglasses for over 6 weeks and when I got them back they're not wearable. They sit at an angle on my face and one of the tiny screws is only half screwed in and cannot be screwed in any further. I have been a loyal Maui Jim fan for decades. I am going to buy another brand now. Beware of this company.
Response from EyeglassesdepotMay 28, 2021
The customer was unhappy about something. This is possible just like in any business. Customer service reached out to her to help resolve this issue over 10 separate time. There was no response and when there was , we were greeted with pushbacks and no desire to want to be helped. What more can we do? We want her to send back the item for a REDO under warranty and she is not doing it. But she tells you to "Run" ? RUN from customers like this.... Not our business...... READ EMAILS BELOW =============================== From: EyeglassesDepot Sales Team Sent: Friday, May 21, 2021 7:14 AM To: Melva Sharpe Subject: RE: FW: You've got a new 1-star review Here I am reaching out to you to help you resolve this issue and you just ignore me instead of working with me. But the review you wrote speaks nothing to us wanting to help you. You just want to keep it like that?? Customer Service http://www.eyeglassesdepot.com USA Toll Free: 1-866-385-9027 Fax Number: 1-818-698-7001 Text Us : 718-635-3888 From: EyeglassesDepot Sales Team Sent: Wednesday, May 19, 2021 1:31 PM To: Melva Sharpe Subject: RE: FW: You've got a new 1-star review Can we agree on a discount on this repair for your trouble? We really would have had no problem to do this fix for you ourselves if you had sent them back to me. We do thousands of repairs per year and so go bad as this one did. I would like to amicably resolve this. I too have a family and we these reviews are very important to us to keep good. Customer Service http://www.eyeglassesdepot.com USA Toll Free: 1-866-385-9027 Fax Number: 1-818-698-7001 Text Us : 718-635-3888