EyeconicReviews of eyeconic.com

Took forever to get my glasses Then a small piece broke on arm 3 months after getting them. Too two weeks for a response about what to do. Then 2 more weeks to say here is a mailing label send them back. Really my only way to see. Then another email 2 weeks later that's why you should have 2 pair, if you wear them while they are broken you can void the warranty. Then check the website out to buy another pair. Horrible customer service an response. Never ever again will I ever use this ridiculous company

EYECMO101074711 Absolutely horrible experience. NOT worth the wait if you have other options. As with everyone else my order has been in limbo for over a month at this point and every customer service rep has a different excuse. Original order was on 1/12 and has been lab processing since 1/22. Absolutely ridiculous

glasses shipped within one month. Customer service has been very attentive. I am receiving them today. I have no issue whatsoever with extra lead time as long as the glasses are correct. all of these people hemming and hawing need to shut the hell up and leave this company alone! I am sure they are doing the best they can under the circumstances. This world is too much about instant gratification and looking for something to B.I.T.C.H about. I mean, come on, as long as you get your glasses, what difference does the lead time really make? None in my opinion. To all you who gave low ratings because "they took too long to get my glasses to me". Cry me a damn river and grow the F.U.C.K up! If you think you could do better, than startup your own company and compete with them instead of whining about how they run theirs.

I've ordered since January 5 and it took a week for my prescription to get verified even though I uploaded a picture. Since then it's been on "lab processing". I am truly disappointed. If at least they would be honest to say it's going to take 2 months to get your order then I would of made my decision knowing that. So now I'm stuck not knowing if these glasses are ever going to come or should I buy some where else. If you plan ordering from them please take the time frame into consideration. Also communication with company is poor, they take forever to reply. The online buying experience was pretty good and simple. Order number: EYECMO101069088 Update: well after almost 2 months of nothing I was able to get in touch with customer service and asked them to cancel my order. It was canceled successfully. I'm going somewhere else.

What a joke. I'm actually glad I ordered from Eyeconic because i now know better. Never again will this company get a dime from me. I can't believe they have the poor business practice of actually charging people money for faster shipping time knowing it would take over a month to fulfill an order. I'm glad to know this company is ok with robbing their customers. I will never use this service again and i will 100% be cancelling my VSP insurance through my employer. I only wish i read these reviews before i ordered. On top of that, from what i am reading even after i get my glasses, my lenses will most likely be garbage quality. I guess we'll see assuming i ever get my glasses.

Update to review - after Tessa from VSP stepped in, I am now getting replacement lenses sent to me. I hate that I had to leave a negative review but thanks to Tessa and her help I am satisfied now. I placed my order on January 20 for my contacts. They shipped on January 25 using UPS/USPS - so they lied because my order said I was receiving ground shipping. Supposedly the contacts were delivered yesterday (February 11) by USPS but I did not receive them. When I contacted Eyeconic I was told they will have to start a claim with UPS/USPS before they can do anything and that will take 7-10 days. So I am now out of contact lenses as well as the money I paid for them and they can’t do anything right now to fix this????. This is a terrible company and I will not be doing business with them any longer. I should also add that they don’t respond to emails. I received an email today from Eyeconic stating USPS delivered the item and to reply to their email if I still had an issue. I did reply - letting them know that I had already told them the USPS tracking had shown it delivered but it was not delivered to me.

I am so nervous because I put in my order on January 18th and I have had one update only about my prescription being verified. Had I of known that my contacts would be on back order and take over a month to come in (projected) I would have just ordered at a store. Their really needs to be a better line of communication between the customer and the processes that are happening to expedite everyone's order. I truly understand the delay with COVID, but this wait time is beyond what I had seen with any company I have ordered from, and to make it worse my insurance has been used . I can only hope that my contacts come in by March 8th before I leave out of town. EYECMO101080353

I WANT TO GIVE NEGATIVE STARS TO THIS SH*% OF A COMPANY. THEY SAY IT WILL TAKE 22 DAYS TO RECEIVE YOUR GLASSES. AFTER ABOUT A MONTH THEY SAY OH THAT MEANS 22 BUSINESS DAYS AND ALSO AFTER YOUR PRESCRIPTION IS VALIDATED. YOU CANT USE YOUR ANNUAL BENEFIT ELSEWHERE BECAUSE THEY CLAIM IT BEFORE YOU RECEIVE ANYTHING. DOSNT DO IT. DO NOT USE THIS COMPANY.