EyeconicReviews of eyeconic.com

My first order was delivered incorrect. Eyeconic arranged a return and exchange, and I was satisfied with that. However, my second order arrived incorrect and without the progressive lenses I purchased. I was told that they could not correct the order a second time, and they would not even refund the extra money that was paid for progressive lenses. I can't see using Eyeconic again. :(

Website is very misleading. Says contacts delivered to you in hand in 2-3 business days when you pay for expedited shipping. When I called to inquire about why my order hadn’t shipped, was told it would be at least 13 business days. Was then told the website didn’t say 2-3 days even though I was reading right off the website to the extremely rude lady on the phone.

More than 3 weeks after the order placed, still pending. Takes more than 5 days for email responses from customer services More than hour hold time over the phone Exchanges are cumbersome. No updates for weeks.

I bought my glasses on January 18, 2021, today is Feb 20, 2021 and the order is still pending.

Update: Refund received. Would not recommend this company however. Original Review: This company is bad. Placed an order with them 60 days ago, only because they are connected to my vision provider, VSP. The fact that VSP endorses this company should be investigated (are they getting some sort of cash bonus on the back end?). I thought this was a reputable company based on the VSP endorsement, and only used them as it tied directly to my vision benefits due to their direct "partnership", where your benefits are subtracted instantly from the total bill, instead of having to file a claim and wait for reimbursement. Placed an order weeks ago and status is still "pending", which I check on every few days). I am now going to cancel my order. Anything higher than 1 star review is probably written by an employee or the 1% of people that have had a good experience with this company. It's that bad. This company should not be in business. If they can't keep up with their order fulfillment they need to A) stop advertising and, B) reconsider if they should actually be running a business. Legitimately a crazy experience placing my order. I could have patiently waited a few extra weeks, even though slightly unreasonable, if you pretended like my order is being worked on. Reading the reviews of this site says it all. I haven't had an experience this bad in a while. This business doesn't have the means to run efficiently and should not be taking on new customers. ----- UPDATE (and response to Eyeconic team) Thank you for writing me back. I emailed customer service and was told I will be receiving a full refund. Apparently an email was sent to me that confirmed my eye prescription was validated (maybe went to junk mail), but my online order in your system did not update that status, which is what I kept checking, it just said, "pending". So that probably should be something on your end to consider changing. That said, at the time of cancellation request, my order never started. So there are some serious order fulfillment delays. Will report back when I see the refund hit my credit card.

Update #2: It’s now day 50 and I still don’t have possession of my glasses. I was offered a refund of the $18 expedited shipping fee after I had emailed them a complaint. Then I finally got an email to say they had shipped my glasses 5 days ago. Knowing I had paid for (but have supposedly been refunded for) overnight shipping, I wrongly thought I would receive my glasses the next day. How naive can I be? Even when they say they have shipped the glasses, they actually haven’t. UPS didn’t receive them until 3 days later and I doubt very much if they used overnight delivery as another 2 days have passed and I still don’t have them. My most recent complaint has been responded to with another offer of refunding the $18 expedited shipping... UPDATE: Now, after 37 days of ordering, I get an email telling me “ We’ve researched your order, and it’s currently at our distribution center awaiting inspection and fulfillment. Once the glasses have been completed at the lab, an expert performs one last 25-point inspection on your glasses. From there, your eyewear will be shipped UPS Next Day Air to the address you specified.” My glasses have still not even been made...after 37 days... and how much longer is this going to take???? Order no# EYECMO101075498 Never again will I order something as important as glasses without first checking reviews. Like everyone else here I was duped into buying these online thinking that if VSP has partnered with them, then I can use my benefits and get glasses at a reduced cost. I ordered on Jan 12th, thought it would take around two weeks give or take a few days. I had recently ordered from Warby Parker and got them delivered in 12 days... After 8 days from Eyeconic I got an email to say they had verified my prescription. Wow, here I was thinking they might be getting ready to be shipped already. Still no idea as to when I was going to receive them though, I finally called after about 3 1/2 weeks and got a very unsympathetic response. She told me it’s now a 32 day turn around and no idea when mine would be ready. Didn’t care when I asked what was I supposed to do without glasses for that long. Well it’s now been 36 days and no follow up, no email and no hope for when they will ever show up.

Don't do it! Really user friendly until they get your order, and then it is crickets from there on out. I ordered simple sunglasses AND prescription glasses 20 days ago and still have not seen or heard from them (after repeated emails and a 27 minute phone call that concluded with a women saying "I don't know.") Go to another website....if you want glasses in under 2 months.

They haven’t shipped the glasses for 2 months now and won’t respond to my inquiries. I think they lost my frames again. One time one month after ordering they realized that the frame was out of stock and risked me losing my FSA money. They don’t respond to customer emails. They have the worst customer service.