EyeconicReviews of eyeconic.com

I am updating my 1 star review of last week simply because I've been given an update on my glasses that I ordered on January 6th, 2021. To get any information at all from Eyeconic.com I had to go through my vision insurance carrier. Spent almost 1 hour on the phone 3-4 different times last week with the insurance company to find out a status on my glasses. Well here is the update, received an email from Eyeconic that the black Nautica frames I wanted are not available. The email states that the frames will be replaced with Matte Gray Nautica frames unless I notify Eyeconic by today, February 8th by close of business. They gave me a number to call and cancel which I called, the automated attendant stated the hold time was "59 minutes to 1 hour 29 min." Not waiting so I sent them about 40 emails hoping that would draw their attention to my request for cancellation. Not counting on that working as emails previously sent asking for a status were never answered. I'm reordering through ZENNI which has a 12-14 day turn around guaranteed. Five previous orders from ZENNI and never a problem.

Wish I had found these reviews before ordering. I ordered on January 17 and my order has been in “lab processing” for 3 weeks now. I have tried emailing eyeconic but of course no response. Now my insurance benefits have been used for the year and I have no clue when or if I’ll even get my glasses. Eyeconic could use a little professionalism and at least keep their customers up to date on their orders. Order number EYECMO101079483

Finally today-Feb 6 i got message from Eyeconic-Shipped and UPS shows status -Shipment Ready for UPS .Ordered on Jan 4 and order Number-EYECMO101067351

Cancelled my order with Eyeconic and switched to GlassesUSA.com. VSP should now know how many customers they are losing just because they stick their insurance with eyeconic.com. Here's our worst experience with Eyeconic. It's been more than 4 weeks of ordering in Jan 2021 and no update. They use COVID as a reason to justify their delays. But they should know that I ordered from them previously in same pandemic times in November 2020 and it was processed and delivered in 2 weeks. Customer service is a waste, they just read the order status page to you which is already visible to you.

In the same boat as everyone else who wrote a review in 2021. Sadly my insurance company VSP recommends them! I’m going to see if I can cancel my order because it has been 5 weeks at this point and they’re using the Covid BS line about delays.

This will be the first and LAST time I would do business with this company. The pandemic cannot be used as an excuse when everyone else figured it out. The busy time of the year can simply not be an excuse if you already know that’s the busiest time for your company. Get it together and get your business back up before you lose all your customers. EYECMO101064960

Eyeconic is almost like a scam. Vision insurance companies force using their website and they suck. They are just reminder that our healthcare system and insurance are terrible. I can get better service at half the cost if I choose another online provider. When I added missing info on my prescription, suddenly they claimed that they have already prepared the lenses and that if I correct the prescription, I will lose my right to re-do and that I have stay in the line again! That is another month! They should have asked me for the missing info. Did I forget to say they are EXPENSIVE, and their service is SLOW, and their costumer service is terrible?

Why did I order from this company?! I placed my order December 29. The website states orders may be delayed up to 7 days. Understandable. Everyone is struggling with the pandemic and it seemed too long but reasonable. If my order had been delayed the full 7 days, it should still have arrived over a week ago! I check daily and my order is never showing anything past “lab processing”. I emailed on the 30th day and still have been waiting for a response. I’ve called and the hours listed aren’t even pertinent to my time zone! I’ve called multiple times and am put on hold for long periods of time. My employer suggested them due to VSP being our insurer. This is unacceptable.