Extra CardReviews of extra.app

Keisha was really nice.

I’ve been enjoying using Extra with no issues at all. And now that my credit union is having debit card issues I’m relying on my Extra card 100% with confidence in each transaction. I had one transactional concern arise and Elijah helped me understand the root of my concern and reassured me with kindness and patience. The concern was resolved by the end of the conversation. Greatly appreciated!

Love the support team. Always extremely helpful and response time can’t be beaten!

I love extra!

UPDATE: I am currently working with Extra to address the situation, and am open to updating this review to reflect my ultimate experience (which is still in progress). It has been a messy process, but if it turns out ok, I'll share that too *** I got the Extra card having been the victim of ID theft, to hopefully boost my score over time. Two days before Christmas, the card was hacked and a thief made multiple purchases through a gift cards site to the tune of $1330. We notified the gift card company and Extra quickly to share that it was happening and to inquire about solutions. Extra's response since that time has been to pass me around and hold me liable for purchases I did not make, and to basically blow up my credit report, which took a 73 point hit. Next to getting my identity stolen, this card has been the most singularly awful experience, and they have been unwilling to assist in reconciling the situation, short of my going out of pocket for purchases I have repeatedly reminded them I did not make. Literally the exact opposite experience of what Extra purportedly stands for. Run Run Run Run away from this card and these people. Total and ongoing nightmare.

We opened this card to boost our credit rating. The card was hacked during Christmas. We reported the fraudulent charges immediately and closed the card. Extra reported us for not paying and our credit score fell significantly. We called Customer Service multiple times and no one seemed to know what was going on or what to do. We have been unable to talk to anyone at Extra who can help us.

I love Extra because always helps me out and I have good credit because of Extra 🥰 I'm so obsessed with this company Extra ❤️❤️

I love this app. Customer service always helps me and everyone is really friendly. . I'm kind of shocked at the negative reviews. I think some people don't understand the concept. A hold charge is different than a charge. This hasn't happened to me but I see the reviews. Extra refunds anything you've returned. If you have unauthorized charges- most likely you were hacked and need to contact fraud support through your bank.