Extra CardReviews of extra.app

Excellent service

My bank disconnected several times in my year of service. Normally I'd get a notification stating my bank was disconnected and be able to reconnect via Plaid. This was not a Plaid issue as far as I could tell as Plaid connected just fine. I received a notification today that an autopay transaction failed due to my bank being disconnected. Honestly, these guys have no clue what they are doing. Their CS makes zero effort. The app is untrustworthy. They have one job which is to make the payments and they can't do figure out how to make that happen so you are left paying them for nothing. DO NOT TRUST THIS APP TO MAKE PAYMENTS.

Please be extremely cautious using this service and making financial transactions with them. They will not protect you and I feel the way they handle business is extremely shady. I don’t feel safe spending money with them as they just have horrible service. If you have any issues with fraud good luck they respond days later and more often than not are unhelpful. Please look somewhere else!

I'm in hell. On September 5th someone stole my card information. The card was reported stolen immediately, I was told I had to wait to dispute it. Funds taken out of my account since then are over $1000 - I had to pay stop payment fees, and finally filed with my banks fraud department. All this time, I've been out money repeatedly. Everytime I call this company they promise it has been addressed. Then, guess what? The crook opens a new account with my information, and charges my bank account again. This is a hack from *inside* Extra. No other unauthorized withdrawals, no other company uses our routing number for unauthorized activity. Today, we have to close our account and notify dozens of bills because this company has it so backwards. I'm going to contact an attorney, I worked for dozens of hours trying to resolve this. Avoid this company at all costs.

Horrible experience do not fall for it a big Scam. I applied about 2 months back never talk to anyone never got a card ok cool thought it was over. Now 2 months later they just take money from my account mind you still no card no contact or anything. I called is there is no way to speak to a person it goes directly to a voicemail and then someone reaches out via email unprofessional in my opinion. Told them to cancel the first person I spoke with Ivy couldn't do anything transferred me to Lenin who told me I was going to have my refund reversed in 24 well no refund. Called back another email from someone else Natalie. Who told me they transferred it to someone else and it would take another 24 hrs to even hear from them. Stay away, I recommend using Self this feels so much like fraudulent activities are going on.

I thought this was a good card to start out with to help build my credit, however, It has ended up being a nightmare. Due to financial reasons I had to cancel the account after they charged me the yearly fee of a $108. Now, after over 3 weeks, I'm battling with them to get my money back. Every day I email them for status and every day with replies of of "it's been excescalated, you will receive it soon" but nothing ever happens. If you choose them make sure you want to stay with them forever as you'll never get your refund if you need to cancel.

This company started off strong. I had a great experience and worked hard to build my credit with the help of this company. How disappointing that it was all my effort and very little from the company. Not worth $8 a month. No increase in my Fico score. Another company boosted mine in one month. It seems that something has changed with Extra and now their service is terrible and the product is even worse. Glad I am cancelling my account. Stay away and don't waste your time or money. They went from decent to terrible over the past year.

It’s awesome