Extended Stay AmericaReviews of extendedstayamerica.com

We were moving and spent several days in Scottsdale ESA. Thinking it was like LA Quinta with a kitchen and refrigerator we thought it would be convenient. In actuality kitchen glasses, cups etc were add ons you could get for extra, I told them after the first night we didn't need maid service just empty the garbage.and supply new towels. I was told if we bring towels to the office they would exchange them, there is no maid service and as a special treat the dumpster was behind the building and we could dump our own garbage. The TV only showed a 6 in square in the upper corner. The manager was quick to come to the room and apologize for what many guests who didn't know the secret way to turn the TV on without causing thus issue. It was entertaining however watching the roaches in the bathroom. I wouldn't put this on your must visit list.

I GOT ROBBED of all my belongings, and Extended Stay has NOT taken responsibility! I was at the start of relocating from California to Maryland. On June 15, 2024, my gf and I left the room in the morning, came back in the afternoon and all my things were GONE! I only had the clothes on my back and some toiletries that were left behind. As we reported it to the front desk the manager was called and it appeared that he was not bothered. He refused to talk to us and preferred to ping-pong messages between the front desk and us. Poor leadership by the manager Rajesh. I called 911. They came, filed a report, and checked for cameras which are not working. There was no indication of forced entry. Per the evidence of the initial investigation of the officer, she believed we were targeted and this was an inside job or someone who knows how to open hotel doors. It is quite alarming how much this was conducted in such a clean manner. The next day I had a performance outside of the country so I had to borrow shoes from my best friend and also had to do some last minute late night shopping for some clothes, so frustrating! My girlfriend visited the hotel again to speak with the manager in person. He claimed there was no record of the door being opened during those hours, which means what? Somehow my things all of a sudden vanished?! Let me add, we were not allowed to see the readings from the door reader that shows all the entries into the room, suspicious? My gf called corporate and they informed us a case was opened and within a day it was closed without us being contacted! SO unprofessional and so underhanded! How is this guest servicing?! This is the most frustrating part. My gf called the corporate office for the third time and demanded to speak with someone higher within ESA. That didn’t happen but the insurance company called. The adjuster that was in charge of investigating our case, Wendi Sweigert, informed us that “robberies are hard to prove.” It felt as though she was insinuating that we could’ve faked the whole thing. If you ask me, without executing a proper and thorough investigation, that’s a weak excuse to avoid responsibility. They claim that the most I can get for this situation is $300 under the “Innkeeper Law.” And I was told I need to produce receipts of lost items. I don’t know about you but I don’t have receipts of things purchased over the course of 8+ years. A detective also called seeking serial numbers of devices, yikes! I am a performer/singer, I produce and I create so I had most of my tools for my trade with me. The $300 is not enough to cover 4% of the things that I lost: A laptop, a drone, a Mevo webcam, 5 external hard drives, brand new clothes, important personal papers, unfinished works, my children’s memories, branded merch, shoes, EVERYTHING!!! And some of those things can’t be replaced with no amount of money, so very devastating! I am voicing my devastation. To be ignored and treated as though you are the perpetrator instead of the victim is hard. The mind games of “we’ll give you a call tomorrow” and no calls come. All actions on their part felt like tactics to get you tired. We’re not talking about a tiny situation, this was my whole life of products and memories and work that I can not replace. This is big and it happened under your roof ESA, respond now! All the unethical tactics are disgusting. Defend your business but make room for those who are really affected under your services. Since then, when I travel, I experience anxiety leaving the hotel thinking “what should I do with my things?” It has messed with my head! If you choose to stay at ESA this company will NOT be on your side if something goes wrong. My stay here resulted in a costly mistake. ESA, show that you care and take real responsibility! We are beyond the light hearted condolences. It’s not sincere anymore, you have our contacts, a police report, conversation records, calls and emails. Time to actually be for the guest.

What a fuc&!ng sh!thole

Booked a hypoallergenic room and found clumps of dog hair rolling across the floor of the room when we entered. When we informed them they said we could check another room. That room also had dog hair on the floor and had one single bed for three people. We were promised a full refund by the manager before we left that hotel to try find another one on the fly. The front desk informed us before we left that for future reference this was an animal hotel. So much for hypoallergenic. We spoke to the Extended Stay Customer Relations four times always with a promise to get a reply within 48 hours. Never got a reply. Called the hotel three times during normal business hours and the front desk said the manager was not working that day or manager not available. But with a promise each time of the hotel contacting us within 48 hours. Running a hotel without a manager? Never got a response. Starting to see a trend here. Now seven weeks later we have no response from any party. We called today and Extended Stay CSR said that they emailed the hotel and their District Manager a number of times and never got a reply from either. They will contact us within 48 hours. Again. There is that pesky 48 hours. Again. HORRIBLE experience.

BUYER BEWARE!! This place is an ABSOLUTE SCAM! I booked a room for 7 days to benefit a young lady who was kicked out of her family home. Two days later, we were able to locate a shelter that would accept her, so we checked her out. Upon receiving what I believed to be a partial refund, no folio was ever provided, I was told that we were charged a “re-rate” because we had checked out early and did not stay the entire 7 days! There’s NO WAY in hell I would pay the exorbitant rate that these folks charged me per day to stay at this “hotel”. I could’ve booked the damn Peabody for that rate! What’s worse is that NOTHING was evident that such “re-rate” action was even possible as we were booking the room. It’s a SCAM, and if this is how business is conducted it should be VERBALLY EXPRESSED to the guest upon arrival…NOT reportedly buried in some policy which I don’t see. Not only will I NEVER book at this chain again, I will make sure that everyone I speak to about booking rooms NEVER considers this SCAM of a “business” ever again!

The total experience was terrific

I'm staying at the Orchard hill Novi. Mi. location, this hotel is very quite and clean, the desk staff Joe is awesome and so polite and so are the cleaning staff. I get a knock at least once a week offering to clean my room. I always decline, but they take the extra step and ask do I need towels, etc. That type of courtesy go a long way with me because you just don't find service in that manner anymore. Now for the manager, ASHLEY. she has the best customer service skills that you will find in any hotel chain. She is very direct, honest and always willing to answer any questions about your stay. She greets you soon as you walk into the hotel with a beautiful smile and by name. I have had up to 30 employees to stay for at least 4 weeks and most of them has had good things to say about her before they left. I believe she is the manager at the other location on Haggerty Novi. where some of our group stayed and she has made an impact on them too. Even though this location is further from our job site, we always look forward to staying at these two locations. Extended Stay is the most affordable place with a home away from home feel, and the kindness the staff shows, stands above any high price hotel in this area.

It was clean and quiet, except one night when I picked up someone next door that had an ill-behaved kid. The evening office wasn't too keen on finding out who it was. But when the kid woke me up at Came, the morning staff got right on it. They lost a star on that one. I also don't like that I was there for 20 days and didn't get my room cleaned.