Extended Stay AmericaReviews of extendedstayamerica.com

The front desk guy was rude. The hallways to room smell like animal waste. Bathroom was clean but no soap. Bed was uncomfortable, noisy, and I could feel the mattress coils. Pillows were flat and smelled like smoke (non smoking room). Clean kitchen but it had no pots, pans, dishes, utensils, or dish soap. No iron or ironing board. Exposed micro-closet with 4 hangers. Tiny kitchen tables with no chairs (staff confirmed we had to eat standing up as they provide no chairs in any room). No desk to work on, nothing to sit on. People staying here looked homeless: place felt like a shelter for homeless. Felt unsafe. Definitely not recommended.

I was told a certain rate per week.4 20 80% of everything in the motel did not work.The TV was broke.The oven did not work.. Eighty percent of the receptacles did not work... They said I was smoking in my room... Never smoked in the room... They charged me $700 $300.Saying I smoked in the room.... It's 85° outside.They have the pool shut down...

Thank you Jeremy for hosting my one month stay while I wait for furniture during my relocation for work! Thecstay made my relocation a pleasure!! He runs a very tidy, safe, updated and modern hotel in north Portland. The staff is so very welcoming, hospitable, helpful and thoughtful.

Since I have been staying here the management has changed and the new manager Pam has been making improvements to the property. My air conditioner was leaking, and maintenance came and tried to fix it and replaced it with a new unit promptly. The hallways have been nice and clean without the smell of marijuana lingering when you walk out of your room. Keep up the good work!

stayed at Prov RI location. The most filthy facility I have ever witnessed. Carpets were disgraceful, stains from one end of the hallway to the other, furniture in room was worn & ripped, I have several photos. No breakfast provided, exception was an empty Dunkin Donut box in lobby. Dead rat outside door of front entrance. Several questionable people roaming inside & outside building all hours of the night. we left after 2 days and went to another hotel because we felt disgusted by the filth of this facility and unsafe. This facility is not a hotel, it is a rooming house and Board of Health should be contacted.

The new manager, Javier, came on board on Monday, August 5th, 2024, after 3 inefficient manager to 216 S Goldenrod Road in Orlando, Florida. We have a lot of smokers guests living on the property. These individuals took the front entrance as a "Designated Smoking" Area. Finally he took out today the "Smoking Stand" next to the dumpster. Now those guests had to move 15 feet away from the entrance to smoke. THANK YOU 😊

I checked in for 11 nights. The price and proximity to a work project seemed to work. It's an efficiency unit, so I thought I'd be comfortable. There were no dishes, no utensils, no pots or pans, no toaster and no coffee maker; not even a roll of paper towels. I had to specifically ASK for these items. They were out of coffee makers the first night. This is now night #5 and there are none. I bought my own paper towels. It's not terribly clean. The carpets are stained. The bed seems old and needs to be replaced. Locks were changed during the day, and workmen never cleaned up the sawdust and wallboard dust when they were done. No common sense. The good news is there are some very pleasant front desk people who seem to sincerely want to help, but their hands are tied. Never, ever again will you see me, Extended Stay America. I've had decent success with Candlewood Suites and will continue looking for them when I travel. I travel a LOT on business and have for decades. Trust me: you do NOT want to consider this property if you want a clean, stocked, quiet and comfortable place.

Great service.