William W.
Definitely fast, but expensive and would have appreciated more hand holding
Got the job done and super fast, but boy do you pay for it. Almost $500 to get a passport renewed between their fees and the government fees. And the site doesn't really give you an idea of exactly how much you're going to be out until you're already into the process. The checklist process was frustrating in that I received three checklists with slightly different instructions each time. And when I had a question about one of the conflicting instructions the answer I got back was, "it shouldn't matter." Not confidence inspiring when the goal is to get a complicated thing done quickly. Plus, I would have appreciated a little more handholding for the money.