Express PassportReviews of expresspassport.com

After reading countless horrible reviews about this company, I thought I was scammed. Turns out this company is legitimate, they just have extremely poor customer support. I needed my passport renewed and expedited. New Passport just showed up yesterday, just in time for my trip. If you ordered something from this company, don't expect much communication but from my experience I got what I paid for. Express Passport, just a suggestion but you may want to focus on giving your customers better support, improve your communication so people feel good referring you. Thank you

It was simple to get my passport .i would recommend it to anyone who is interested in getting their passport .

Efficient, quick, no-nonsense. Somewhat expensive and a shipping label would be a great help, but all one needs for speedy delivery. Warmly recommended.

I was exceptionally pleased with John Krebs and his continued communication with me right up to my receiving my passport. The trouble started when I didn't receive my birth certificate with my passport. I placed a call and was told it would take 1 to 2 months. So...I waited. I made all the appropriate calls and was constantly referred to Express Passport and the passport agency. Jacob, the self proclaimed owner literally told me he didn't care. He accused me of lying--that I had lost my own birth certificate but his company was responsible and I never had it returned. He yelled at me, he talked over me. He has no business running this company, let alone answering a phone. I am extremely dissatisfied with this portion of my experience with Express Passport.

I did the two day service and worked great. We are now able to go on out vacation and won't be delayed. The one suggestion I would give is when people pay the $299 for the quickest service is to make sure to update the customer 2-3 times per day so they know any changes to their schedule they need to make.

An unexpected death in the family had to get me on a plane within a couple of days. I my details to-do list & instructions on a Monday and received my passport on Wednesday. The staff was friendly & response to my many questions. Just a heads up, they're on east coast time, so us west coaster have to time our attempts to reach out.

Express Passport did a great job helping me get my travel documents together as quickly as possible. My only wish is that they could have been a little more clear about the process. Its much simpler than it appears!

I had some bumps in the road but they were self inficted..