Express PassportReviews of expresspassport.com

I placed an order while they were closed for business, and my Visa was charged $149. About 20 minutes later, while they were still closed, I discovered on the State Department website that their service would no longer be useful (passport was issued as a minor, and we would need to appear in person at a Passport Agency to renew it.) I emailed and left a phone message that I wanted to cancel the order, and have my $149 refunded. Their reply the next day was, "Sorry, no refunds for any reason (other than the $50 mailing fee that wouldn't be needed.) My question is, how can they possibly justify keeping my money, when no service has been rendered, and no time or effort has been put forth on their part? Their only service was charging my bank card. Their excuse of have "No cancellations for any reason" in their small print disclaimer is not sufficient.

I read a few of your bad reviews. The problem with your company is not following through with your customer service. I dont want to hear that I paid for 3-5 days processing time. I was told that we could speed it up for more money and that never came through. I have an 18 year old son who missed his trip and no one was even helpful to rectify.

A business trip came up unexpectedly and I had to have my passport expedited. I planned to do it through normal channels, but live in a metropolitan area and all of the appointments in my city were taken. I was happy to have found Passport Express. The instructions were careful and the process worked beautifully. It cost me a pretty penny, but it was the difference between being able to go on the trip or not being able to, and that was, as they say, priceless. (PS: I'll never let me passport expire again!)

My case manager Janessa Reyes was outstanding! Walk me thru the process, explained the acceptance location and had my passport delivered to the fedex location near the airport !!! Beyond my expectations !!!!!

I absolutely would recommend and use these services again, if need be. I was walked through this process with a guiding hand and it went so smoothly. Beyond my expectations. If you find yourself needing to get your passport renewed or replaced in a short amount of time...this is the company to use! Felt like I was turning to a parent...

Absolutely the worst customer service I've ever experienced. Paid for and promised 24 hour service...8 days later, still NO passport...also missed the planned business trip. Additionally no one answers the phone and you will not get a return call if you leave a message....regardless the number of messages you leave. I only wish I had read all of these other negative reviews before I used this company. They were at the top of the online search for express passport services....guess I learn my lesson for selecting companies based on their search position. Use another company if you need a passport....please take heed to this review and save yourself an agonizing experience. BEWARE

My wife and I made a last minute trip with kids. Low and behold we had everything set until we realized our passports expired a month and a half earlier. Express Passport made it all happen in two days for the trip which began in 5 days. No anxiety anymore! Thanks to Express Passport

Horrible experience! All phone calls go into voice mail and no one returns the calls. If you are an existing customer they advise you to dial an extension of your representative ( voicemail again!) or you could leave a message to a mailbox that is full and doesn't except messages. I had some questions due to urgency of my situation but all I ever got was voicemail or got hung up on. Within hours of purchasing their services I canceled it. Again numerous calls to a voice mail to get my refund that was suppose to take 5 days, now it's week 2 and and still waiting. Very unprofessional company. They clearly don't care. Even if you cancel the order they made money on you, "non-refundable fee for services".. What services, numerous calls to their voicemail ? Buyer beware. Look into other companies for expedited services, companies that actually answer the phone and assist you with your situation! DO NOT USE EXPRESS PASSPORT!