Express PassportReviews of expresspassport.com

This company is a complete scam! Started my process in June here it is almost December and I have not received anything at all from them.. yet they had no issue taking my money! Avoid this company if you want anything to actually be done.. they also won’t refund you! If giving a zero stars was an option that would be my choice.

This shipping company consistently loses packages and doesn't attempt to resolve the issue. In the 6 months alone, they've lost 3 of my packages and when I reached out to them they provided generic responses without a care that they lost the package. I will NEVER use them again. I'd rather pay the cost of Fedex then use this unprofessional and incompetent company ever again.

Poor service, does not return calls, and when you call listed number the only way to can get to a real person is by selecting new app. Keeps sending form letters which does not related to real issue plus rejected my photo which when I went to gov they accepted. After loosing my patience they sent back paperwork and gov check but of course kept application fee which lost plus multiple FedEx and photo fee. I definitely would not recommend this service.

I submitted a passport application through this service on 7/6. I was supposed to have my passport in hand by now. I have three open inquiry tickets and no responses. I am travelling on 8/23. I must cancel by 8/9 if I have no passport in hand. Not satisfied at all with the lack of response. If EP wants to respond to me my application # is GW-4621E9509.

Express Passports is a scam!!! I filled out their form with all of my sensitive information that pre-fills the passport form. Then you download it and it tells you where to get photos and where to get your form authorized (post office or courthouse). I went to 2 different courthouses and both told me this place is a scam because right now the US Department of State is not accepting 3rd party or hand carry applications. You would think they would tell you that if they were a legitimate company! One courthouse actually contacted the Department of State to ensure the temporary rule did not change, and they instructed the courthouse to not authorize and seal the form because Express Passports was a scam!! I am so worried because they have all of my sensitive information. Go to the courthouse or Post office. I got my passport from the courthouse in 3 weeks with expedited service. You can't call Express Passport - I tried was on the phone for 3 hours while working for 3 days straight. You can't use the chat on their website because it is not available. I still have not received a refund because you cannot get in touch with them. Obviously you cannot get in touch with them because they are a scam operation - AND THE COURTHOUSES SAY THEY ARE A SCAM AS WELL!!! UPDATE 8/7/2021: I CANNOT REPLY TO THIS POST. BUT YOU DON'T REPLY TO EMAIL AND NO ONE PICKS UP THE PHONE - SO THEY ONLY WAY WE CAN GET ANYTHING DONE IS BY POSTING ON TRUSTPILOT? YOU HAVE MY EMAIL AND INFORMATION - IF YOU REALLY WANT TO HELP THEN GET IN TOUCH WITH ME. ALL I CAN TELL YOU IS I WENT TO 2 DIFFERENT COURT HOUSES AND BOTH SAID YOU WERE A SCAM. I AM JUST RELAYING WHAT THE COURT HOUSES TOLD ME HERE FOR OTHERS UPDATE 8/20/2021 - EXPRESS PASSPORT STILL HAS NOT GOTTEN IN TOUCH WITH ME. I AM OPENING A CASE WITH MY CREDIT CARD TO GET MY MONEY BACK. IF THAT DOES NOT WORK, I AM CALLING MY LAWYER TO HANDLE. I HIGHLY SUGGEST IF YOU ARE LOOKING AT THIS SITE TO DECIDE TO USE THIS SERVICE, CALL YOUR POST OFFICE OR COURTHOUSE TO SEE IF THEY ARE LEGIT. BOTH THE GRETNA COURTHOUSE AND ST. TAMMANY COURTHOUSE TOLD ME THEY WERE A SCAM AFTER I PAID. NOW IT IS A MONTH LATER AND I STILL HAVE NOT BEEN REIMBURSED. TO EXPRESS PASSPORT: IF THE COURTHOUSES WON'T APPROVE THE PAPERWORK - THEN THERE IS NO WAY TO SEND IT TO YOU TO "DO YOUR JOB". TO CONSUMERS: GO TO THE COURTHOUSE OR POST OFFICE, IT WAS FAST, EASY AND IT TOOK LESS THAN 4 WEEKS (3 WEEKS AND 2 DAYS) TO GET MY PASSPORT EXPEDITED WITH THE COURTHOUSE, AND YOU PAY HALF THE MONEY THAN YOU DO WITH EXPRESS PASSPORTS. TRUST ME!!! IF YOU DO NOT BELIEVE ME CALL EXPRESS PASSPORT BEFORE YOU PAY FOR THEIR SERVICE - SEE IF THEY PICK UP THE PHONE. I AM AN OPTIMIST AND GAVE EXPRESS PASSPORT A CHANCE EVEN THOUGH THERE ARE SO MANY BAD REVIEWS ON HERE - I THOUGHT MAYBE SOME PEOPLE WERE HAVING A BAD DAY AND TAKING THEIR FRUSTRATIONS OUT ON THIS REVIEW PLATFORM. DON'T BE NICE LIKE ME -- TRUST THE BAD REVIEWS. DON'T TRUST THEIR REPLY TO ME BELOW SAYING I AM WRONG ON SO MANY LEVELS. AGAIN IF THE COURTHOUSE WILL NOT APPROVE THE PAPERWORK, THERE IS NOT WAY FOR THEM TO SEAL AND SEND TO YOU. THE COURTHOUSES TOLD ME YOU WERE A SCAM. I WENT TO 2 COURTHOUSES AS WELL, THINKING MAYBE THE FIRST ONE DIDN'T KNOW YOUR COMPANY - I REALLY DID NOT BELIEVE YOU WERE A SCAM COMPANY UNTIL TWO NOT ONE - BUT TWO COURTHOUSES TOLD ME YOU WERE A SCAM. I TRIED TO GIVE YOUR COMPANY THE BENEFIT OF THE DOUBT - BUT WHEN 2 COURTHOUSES TELL ME YOU ARE A SCAM AND THAT THEY WILL NOT APPROVE THE PAPERWORK, THEN YOU TELL ME EXPRESS PASSPORTS - WHAT I AM SUPPOSED TO DO AND WHAT I AM SUPPOSED TO THINK? I TRIED TO CALL YOU 3 DAYS IN A ROW. YOUR CHAT WAS OFF. I REPLIED TO THE EMAIL I RECEIVED FROM YOU. NOTHING. NOTHING. NOTHING. THE MOST I HAVE HEARD FROM YOUR COMPANY IS YOUR REPLY BELOW. UPDATE 10/23/2021: Since no one from your company contacted me, and it is impossible to get in touch with you in order to fix my issue, I disputed the charge with my credit card company. I sent them all backup documents from the court - including contact names, documents from Express Passport's website, details from the Post Office - including contact names, and every time I tried to contact Express Passports. I just received a notice from my credit card company that it completed my investigation, and they have determined I am not responsible for paying the disputed amount. This was a long and lengthy process to get my money back.

They care to respond to negative reviews here but don't bother taking care of their customers who's money they've already taken. Update: I have already applied for my passport without you guys. I would like a refund like you promise on your site.

Yes!! Someone needs to contact me!!

I´ve been trying to reach for help for a month al ready and have no answer. I´ve been calling all day and have no answer I need to send the papers to get started on this so can some one answer. How do I get the papers I need to send, we´re do I send them to, whene do I send it? HELP!!!! I don´t need to change my password!, I need to now whats the next step, how do I send my documents this is the message the paige shows "Thanks for your submission. You're Almost Done! Please call us now to complete your process at (888) 612-9899 We'll conduct a final review of your passport documents and answer any questions you may have before you ship us your documents" I´ve been on line all day!!!!!