eVoiceA business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
eVoice (evoice.com) has 290 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Raymond
E-Voice is trustworthy, honest, helpful, and constructive. Thank You
Response from eVoiceJun 30, 2025
Hello Raymond - Thank you for taking the time to leave us a review! We appreciate your feedback. We are always happy to hear that your issues were handled and that our team was helpful. Thank you again and have a great day!
Charlie
******WARNING********A TOTAL SCAM!!!!************** Tried to sign up for a new account. They charged my card IN FULL and then told me my card wasn't approved. THEY ARE CON ARTISTS. They are saying they sent the money back for weeks and HAVE NO INTENTION OF SENDING THE MONEY BACK. Thieves. I am dealing with Stacey - won't give her last name for obvious reasons - she'd be unemployable. WORST COMPANY I HAVE EVER DEALT WITH ONLINE.
Response from eVoiceJun 30, 2025
Hello Charlie - We are sorry to hear that you had issues signing up for the service. Normally, if your sign-up failed, a hold is placed on the funds. However, after 5-7 business days, those funds are released back into the account. Successful payments are followed up with a welcome letter containing the login information is sent to your email address used to create the account. We would love it if you are able to reach out to our support team, and we can do a detailed search for you just to be sure. we offer live support via chat and phone Monday through Friday between 8 am and 8 pm EST. Our chat and phone team would love to assist. Please call our support team at 866-761-8109.
Jon H.
Kept charging me for months after we cancelled. Offered me “maybe” one month credit as consolation. The fact that they are 2 stars tells me everything. They are frauds. Probably just grabbing every dollar they can until they are shit down. And as a reply to their “response”, I will reiterate that eVoice still has not returned the extra charges after they did not turn off my service when instructed. Just read through these reviews and you’ll agree that they consistently rip off their customers.
Response from eVoiceMay 15, 2025
Hello Jon Housley, we are sorry you had this issue. eVoice is a legitimate company that has been providing business phone solutions for over a decade. We would love to investigate what happened, as this is not a usual customer experience. You can reach us via chat, Facebook Messenger, and phone. Our team would love to troubleshoot what may be occurring. You may use the reference number TPJH051525.
Janyne C.
DONT DO BUSINESS WITH THIS COMPANY. THEY WANT TO CHARGE ME $40.00 TO PORT MY NUMBER TO ANOTHER COMPANY AFTER THEY DISCONNECTED MY NUMBER AND CLOSED MY ACCOUNT WITHOUT WARNING, SAYING TO WAS A VIOLATION OF THE ACCOUNT i ASKED WHAT VIOLATION BECAUSE THE BUSINESS IS IN THE STARTUP PHASE, SO THERE IS NOT ACTIVITY ON IT. TOLD ME THERE WAS NO OTHER WAY TO GET.THE NUMBER PORTED OUT UNLESS I PAY. I called as requested with the listed requested reference number, STILL NO RESOLUTION.
Response from eVoiceApr 29, 2025
Hello @Janyne Collins - We're sorry that you encountered this experience. We would love to take a second look at this for you to see if the account can be reviewed. Please reach out to our support team using the reference number TPJC42925. We apologize for any inconvenience caused.
Tawon
This company is horrible! I don't know how they are still in business... Evoice customer support is none existent. And good luck on trying to troubleshoot any issues... They will never answer the phone. Save your time and go find another provider. You will think yourself later.
Response from eVoiceApr 8, 2025
Hello Tawon, We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Our support team members are working to ensure that all our customers receive the assistance they need. You can reach us via chat, Facebook Messenger and phone. Our team would love to troubleshoot what may be occurring.
Bohdan M.
Service doesn't work, credit card charged, customer service doesn't pick up the phone or answer emails.
Response from eVoiceMar 17, 2025
Hello Bohdan Mazhar, We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes due to the 10DLC SMS registration. We do apologize for any inconvenience caused. We offer support via chat and Facebook Messenger. Our support team is working to ensure all of our customers are assisted.
Properties R.
They prioritize getting new business over helping and assisting the business they already have. My service hasn't worked for over a week, but they are still charging me. I sent emails. I called and stayed on hold over an hour everyday since Monday. NO response or feedback.
Response from eVoiceMar 7, 2025
Hello Properties Rent - We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes due to the 10DLC SMS registration. We do apologize for any inconvenience caused. We do offer support via chat and Facebook Messenger as well. Our support team is working to ensure all of our customers are assisted.
ThePointChildren Academy P.
Tried them out and my service was canceled the next day, terrible customer service, no one will answer the phone or email. We requested an immediate refund.
Response from eVoiceFeb 20, 2025
Hello ThePointChildren Academy Point - We regret to hear that the service was not for you. We apologize for the extended wait time as from time to time we do have higher-than-normal wait times. Since we have a 30-day money-back guarantee, you can always request your refund. We apologize for any inconvenience caused. 02/21/2025 Hello ThePointChildren Academy Point. we were able to locate your account and it seems we just need to verify a few pieces of information. We also see that you were able to connect with a support member as well on 02/19/25. If you would still like to use the account we can assist you with getting the account reactivated. Please let us know and we will be happy to send over verification steps via email to you.
