eVoiceReviews of evoice.com

Response from eVoiceOct 19, 2026

Hello Genesis, thank you for sharing your feedback. We understand how important dependable communication is, and we're sorry that your experience did not meet your expectations as of late. We are sincerely disappointed to see you leave and appreciate the time you were a customer with us. Over the past week, we have implemented several updates designed to improve connectivity and overall service performance. Customer feedback like yours plays an important role in helping us identify opportunities to improve. Should your needs change in the future, we would welcome the opportunity to earn back your trust and would be happy to have you as a customer again.

Response from eVoiceOct 19, 2026

Hello Andrew - Thank you for sharing your experience. We always value customer feedback. We have made several changes to our app over the past quarter, and we apologize for any issues these updates may have caused with your settings. We understand how frustrating that can be. Our Trustpilot reviews are shared with our cross-functional teams each month, and we will ensure your feedback is passed along to our Product and Development teams for review. We also appreciate your positive comments about our service. It's rewarding to hear that we're making a difference and that valued customers like you are noticing our efforts.

Response from eVoiceSep 22, 2026

Hi Danielle, thank you for your feedback and for being a longtime customer. Our team has attempted to contact you several times and has left multiple voicemails so that we can discuss your concerns directly. Our voicemails are recorded in your support ticket details. We’ll be reaching out again, but to ensure we’re able to connect, please reply to support ticket email 1498686, with your preferred phone number and the best time to reach you. We appreciate the opportunity to speak with you and work toward resolving your concerns.

Response from eVoiceAug 20, 2026

Hello KR, thank you for sharing your feedback with us. We truly appreciate you letting us know what would make the service even better, and we’ll be passing your request for call‑merging options along to our developer team for review. We’re also sorry to hear you’ve been experiencing dropped calls. We want to work with you directly to get this resolved, and we’ll have a team member reach out by phone to gather a few details and help troubleshoot the issue. Thank you again for your feedback. We’re glad to hear you’re otherwise happy with the service, and we’re here to make sure everything continues running smoothly.

Response from eVoiceJul 15, 2026

Hello Butch, Thank you for sharing your feedback regarding our invoices. We’re truly sorry you felt your input wasn’t appreciated. That’s never the experience we want for our customers, and billing should always feel straightforward and easy to understand. We genuinely value customer feedback and are always looking for ways to improve. Our management team has listened to your call in its entirety, and they will be sharing your feedback with our internal teams. We’re also ensuring our team members clearly communicate when feedback will be passed along, so you know your concerns are being taken seriously.

Response from eVoiceJun 1, 2026

Hello Dr. Jensen Shirley - We reviewed the support issue referenced in your review and agree that we could have provided a higher level of service. We have addressed the matter with the support team member who assisted you and provided guidance to help ensure future customer inquiries are handled more effectively and efficiently. Thank you for your feedback, as it helps us continually improve the support experience we provide

Response from eVoiceFeb 3, 2026

Hello Les Daniels - Thank you for your feedback on eVoice. We're happy to hear you were pleased with the system's performance over the years. We're sorry to hear you found the user interface challenging, especially when updating voicemail boxes and recordings. We understand that ease of use is crucial. We're always working to improve our platform, and your comments are valuable in helping us prioritize those improvements.

Response from eVoiceJan 13, 2026

Hello Ja - Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience this may have caused. The click-to-return-call feature included in the body of the voicemail email is designed to direct you to the web portal. Accessing your account through the web portal will require your login credentials, after which you can utilize the click-to-call feature to return the call. We also encourage our customers to download the newly updated mobile app, which is very user-friendly. Voicemails can be reviewed directly within the app, and the callback feature is conveniently displayed beneath the audio clip of the voicemail. Thank you for your understanding, and please let us know if you have any further questions or concerns.