eVoiceReviews of evoice.com

Response from eVoiceOct 22, 2026

Hello Anthony - Thank you for taking the time to share your feedback. We reviewed your account and found that several of our email communications appear to have been blocked or filtered before reaching your inbox, which is why you may not have been alerted to a billing issue. To help ensure you receive all important account notifications and billing updates. we recommend adding evoice.com to your email whitelist or safe sender list. We appreciate your business and thank you for being a long-term customer. understand the frustration that can occur when important communications are missed. If you need any additional assistance, our support team is happy to help.

Response from eVoiceOct 19, 2026

Hello Lisa, thank you for taking the time to share your feedback. Customer feedback is invaluable to our business, and we appreciate you letting us know about your experience. Paul, our Customer Support Representative who spoke with you, has reached out to you via email to offer a personalized one-on-one session to walk you through the call recording feature in our app. We are confident that once you've used the process once, it will become much easier to navigate moving forward. We understand that the removal of cx familiar features can be frustrating, and we appreciate your patience as you adjust to the updated experience. Please know that your feedback has been heard. Our Support Director personally reviewed your comments, and we will be sharing your feedback with our Product Team as they continue to evaluate future improvements.

Response from eVoiceOct 19, 2026

Hello Kaboni Co. - Thank you for the 4-star review! We're pleased to read out team got back to you quickly. Thank you for choosing eVoice!

Response from eVoiceOct 19, 2026

Hello Genesis, thank you for sharing your feedback. We understand how important dependable communication is, and we're sorry that your experience did not meet your expectations as of late. We are sincerely disappointed to see you leave and appreciate the time you were a customer with us. Over the past week, we have implemented several updates designed to improve connectivity and overall service performance. Customer feedback like yours plays an important role in helping us identify opportunities to improve. Should your needs change in the future, we would welcome the opportunity to earn back your trust and would be happy to have you as a customer again.

Response from eVoiceOct 20, 2026

Hello Patrick - We understand how frustrating it must be to experience silence on outbound calls followed by the call disconnecting, especially when the issue has been ongoing for a period of time. We apologize for the delay in resolving this matter. Your issue has been escalated to our technical team for further review, and a member of the team will be following up with you as soon as they have completed their investigation. We appreciate your patience while we work to identify the cause of the problem and find a resolution. Thank you for giving us the opportunity to address your concerns.

Response from eVoiceOct 20, 2026

Hello Andy - We appreciate the 5-star review! Providing fast, helpful service is something we strive for every day, and we're pleased our team was able to assist you quickly. Your kind words will be shared with the team, as recognition like this means a great deal to them. Thank you for choosing eVoice!

Response from eVoiceOct 19, 2026

Hello Andrew - Thank you for sharing your experience. We always value customer feedback. We have made several changes to our app over the past quarter, and we apologize for any issues these updates may have caused with your settings. We understand how frustrating that can be. Our Trustpilot reviews are shared with our cross-functional teams each month, and we will ensure your feedback is passed along to our Product and Development teams for review. We also appreciate your positive comments about our service. It's rewarding to hear that we're making a difference and that valued customers like you are noticing our efforts.