eVoiceReviews of evoice.com

Response from eVoiceOct 19, 2026

Hello Lisa, thank you for taking the time to share your feedback. Customer feedback is invaluable to our business, and we appreciate you letting us know about your experience. Paul, our Customer Support Representative who spoke with you, has reached out to you via email to offer a personalized one-on-one session to walk you through the call recording feature in our app. We are confident that once you've used the process once, it will become much easier to navigate moving forward. We understand that the removal of cx familiar features can be frustrating, and we appreciate your patience as you adjust to the updated experience. Please know that your feedback has been heard. Our Support Director personally reviewed your comments, and we will be sharing your feedback with our Product Team as they continue to evaluate future improvements.

Response from eVoiceOct 20, 2026

Hello Patrick - We understand how frustrating it must be to experience silence on outbound calls followed by the call disconnecting, especially when the issue has been ongoing for a period of time. We apologize for the delay in resolving this matter. Your issue has been escalated to our technical team for further review, and a member of the team will be following up with you as soon as they have completed their investigation. We appreciate your patience while we work to identify the cause of the problem and find a resolution. Thank you for giving us the opportunity to address your concerns.

Response from eVoiceOct 19, 2026

Hello John - We're sorry you're having this experience. We will have a member of our team reach out to you to see if this issue is still occurring. We will try to reach you by phone and if unsuccessful send an email for follow-up.

Response from eVoiceSep 29, 2026

Hi Doug, it may be football season, but dropping the ball is never the goal, and in this case, we did. We sincerely apologize for incorrectly processing your credit and for the frustration it caused. We’ve followed up with you directly by email and provided an additional credit for the inconvenience. We’ve also addressed the situation internally, and the team member involved will receive additional coaching around active listening and ensuring customer instructions are clearly understood and followed. Thank you for bringing this to our attention and allowing us the opportunity to address it.

Response from eVoiceOct 20, 2026

Hello Stephen - We're sorry to read about your experience when trying to move your number over to our service. Unfortunately, the porting process did not go as planned and we understand your frustration. As you know we were unable to complete the port within your desired timeline because the required porting paperwork was not fully received. Without the necessary documentation, we were unable to submit and process the transfer request successfully. While we're sorry, we were unable to earn your business this time, we would welcome the opportunity to serve you in the future. Should you decide to give us another chance in the future, we can assign a dedicated porting representative to monitor the porting process closely, helping ensure all required paperwork is received and reviewed as quickly as possible to minimize delays.

Response from eVoiceSep 22, 2026

Hello Central, we're sorry to see your review. Our records show that our Support Team was able to assist with your recent request, but we understand there may be additional concerns we are not aware of. A member of our team has reached out directly to see if there is anything further, we can assist with. We appreciate the opportunity to better understand your experience.

Response from eVoiceSep 22, 2026

Hello Fax, thank you for being a longtime customer and for taking the time to share your experience. We’re sorry to hear about the ongoing frustrations you’ve experienced and understand how important, reliable service and responsive support are to your businesses. Our team has worked with you on your recent concerns, and the original support representative will be following up directly to make sure everything has been addressed and to assist with any remaining issues. We truly appreciate your many years as a customer and the candid feedback you’ve provided. It helps us identify where we need to do better.

Response from eVoiceSep 18, 2026

Hello Abbiola, We’re disappointed to hear that you’re still having trouble receiving calls, and we apologize for the continued inconvenience. A member of our support team will contact you today to help determine what’s causing the issue and work toward a resolution. Thank you for your continued patience. Whether this is related to a setting or a technical issue with the service, we’re committed to doing our best to get things working properly for you.