eVoiceReviews of evoice.com

Response from eVoiceOct 22, 2026

Hello Anthony - Thank you for taking the time to share your feedback. We reviewed your account and found that several of our email communications appear to have been blocked or filtered before reaching your inbox, which is why you may not have been alerted to a billing issue. To help ensure you receive all important account notifications and billing updates. we recommend adding evoice.com to your email whitelist or safe sender list. We appreciate your business and thank you for being a long-term customer. understand the frustration that can occur when important communications are missed. If you need any additional assistance, our support team is happy to help.

Response from eVoiceJul 28, 2026

Hello Roger - Thank you for sharing your concerns about the outbound call recording feature. We understand how important this functionality is for your workflow, and we’re truly sorry for the ongoing disruption. Our engineering team has been actively working on this issue, but the fix has taken longer than expected due to the complexity of the underlying problem. We know this delay has been frustrating, and we appreciate your patience while we work toward a permanent resolution. We’ll continue to provide updates as engineering progresses, and we’re committed to restoring full outbound recording functionality as soon as possible. Your experience matters to us, and we’re here to support you in the meantime with any alternatives or workarounds that may help.

Response from eVoiceJul 28, 2026

Hello Mario - Thank you for sharing your feedback. We understand how important it is to reach a real person when you need help, and we’re sorry if your recent experience didn’t feel that way. To clarify, we do not use bots for customer support. Every chat, call, and email is handled by a trained member of our team. After reading your review last week, we reached out multiple times by phone to connect with you and offer further assistance. We truly value you as a customer, and we’ll ensure our team does a better job making it clear that you’re speaking with real, authentic people who are here to help. If you still need assistance please reply contact us via phone, chat, or email. We are in the office Monday through Friday between 8 am and 8 pm EST and offer extended chat hours until 10 pm EST Monday through Friday.

Response from eVoiceJun 1, 2026

Hello ARINC - We appreciate your feedback. Our team is currently working on updates that will restore the "Answered By" feature for both Android and iOS users. We appreciate your patience while these improvements are being developed and released. Thank you for your continued support.

Response from eVoiceApr 8, 2026

Hello Greg - We apologize for the delay in providing the invoice request. We connected with you via chat on April 1st regarding additional information needed to validate your account. Once this information is received, we’ll be able to complete your request. If you have any questions, please reply to the follow-up email that was sent. Our team is eager to get this resolved for you.

Response from eVoiceFeb 6, 2026

Hello Jennifer - We understand your frustration regarding the reassignment of the telephone number and the resulting inconvenience and financial loss due to the printed flyers. We sincerely apologize for this situation. We acknowledge that our team has attempted to rectify the matter by offering a new number. However, we recognize that this does not fully address the losses you have incurred.

Response from eVoiceJan 19, 2026

Hello Russell - Thank you for sharing your feedback. We apologize for the difficulties you experienced during the setup process and for any communication issues you encountered. We are committed to providing reliable service and excellent customer support.

Response from eVoiceNov 24, 2025

Hello Service - we’re really sorry to hear about the trouble you’ve been experiencing with the app. That’s definitely not the experience we want for our customers, especially when it impacts your business. Our team would like to take a closer look and help get this resolved as quickly as possible. Please reach out to us at https://www.evoice.com/contact/ so we can assist you directly. Thank you for giving us the chance to make this right.