eVoiceReviews of evoice.com

I used them for years until the app got to where I could not call out. I would have to delete the app and reinstall it and it would work one time and then I would have to delete it and reinstall it and then it stopped working to call out altogether. Noone would respond to my attempt to get support for this issue. I told them I need to discontinue the service in my email and they kept charging me for 3 months. I still have not heard back from them. They kept charging even after I ported my business number out of their service.

Customer service is abysmal. You might as well call IRS if you like being on "hold" for 30 minutes or longer.

Appalling service to a client who has been with them for years. Do not answer the telephone, a fault causes us untold problems.

Great afternoon You have a very ignorant employee in your leadership team. It is amazing that I had a call with her maybe two years ago and that did not go well. Fast forward I have a small issue and she calls. The first thing I advised her, didn't we speak before and it didn't go well. Why would you even call me because you see the history? She asked like she owes the company and will over talk you in a heartbeat. Not good customer service at all.

Impossible to cancel. Made it very difficult to cancel continually asking for more info to verify my identify. Despite knowing the credit card number I pay for it on they said it was the wrong account. I provided evidence that they were debiting that card and they still said it was the wrong card :)) They asked for more info (emails, phone number..) but still said I didn’t pass ID verification. Total nonsense. Now I have to call. What, because I don’t know who I am via email. Price also went up without notice by 35.4% without any notice. Crap service. Would I NEVER use them again. NOT recommended!!

I am very thrilled to write this review on my experience with Shanika at eVoice. She went above and beyond in explicitly explaining the different services and how to access them by staying on the phone patiently while navigating through my settings. This lesson/edification allowed me to better able to understand and maneuver my eVoice account and its services (normally you don't get this kind of customer service/experience). Thank you for your meticulous service Shanika. You are truly an asset to this organisation.

I am adjusting this review to a 4 star because the company completely corrected the issue and went above and beyond to make sure this was not only corrected but was also taken care of due to the mistake. I would have this rather not happened in the first place of course but know that they truly care about their customers. Initial very upset review below as I want others reading this review to know that they do have excellent customer service I am stunned they turned this around. Initial Review: I first noticed from a customer that my business phone number was disconnected and then tested my business phone number to confirm. I then attempt to log into my business account and it states the information cannot be found. I call and wait on hold for 25 minutes and then I am disconnected. I speak with Eddie who lets me know it is an issue on their end that my account had been flagged for 100 calls per day. He then states they cannot fix the issue right away and make take 2-24 hours. I have now gone days with a disconnected business phone after years of service with the company. This must be a very small company with just a few employees as the wait time is incredibly long and the chat wait time is also excessive. I will update this review if the issue is resolved. As of now, I have lost thousands of dollars due to the company not being able to provide a business phone line.

I don't know why I see 1 stars on the first page... the page I'm guessing my review will be posted. My company has been with them for months now and I've gotten EXCEPTIONAL service from evoice If I really had to give an actual rating I'd say 20 star 🌟 would be more accurate. If I had to make a suggestion it would be that because their phone lines are so busy they should offer a call back feature. They have one now but it's only for like they have four ppl ahead. It should be more like a few min of being on hold that it would give an estimate on how long. But again they have online chat so that's another bonus.